Job Description

The Consumer Services Lead at TikTok is responsible for leading multiple account groups for the Global Business Solutions team in BENELUX. As an executive on the team, this individual guides strategy, coaches and develops individuals and nurtures team culture. The Consumer Services Lead is a trusted partner to the C-Suite in their client's organisations, and demonstrates equal levels of influence with internal teams. They are comfortable with change and thrive in results-based environments

Responsibilities

- Lead verticalised, solution-based strategy, account planning & pipeline management with data insights to drive business growth.

- Manage, identify, and develop talent in a high performing, diverse team. Create collaborative environments and nurture a culture of employee wellbeing.

- Maintain trusted c-suite client relationships to influence investment at scale, apply deep industry expertise and serve as a consultative partner.

- Be part of the Leadership Team and collaborate with internal cross-functional teams to drive alignment and efficiency

- Clarify and validate product needs. Partner with product teams on go-to-market strategy and opportunity identification.

- Represent TikTok on a national stage, at events and in the media. Deliver compelling thought leadership bringing together product understanding and market trends.

- Show optimism in the face of change and lead the team through ambiguity. Guide the team to be grounded, courageous and to aim for the highest.

- Set expectations, prioritise and break down goals for the team. Provide hands-on support for the team and wider business where needed

Minimum Qualification(s):

- Extensive experience working in advertising sales/digital media.

- Significant people and team leadership experience.

- Expert understanding of digital ad products, technologies and industry ecosystems.

- Demonstrated track record of achieving and exceeding revenue goals.

- Customer service orientation and experience working in a client-facing capacity.

- Performance expertise

Preferred Qualifications:

- A passion for TikTok

- Collaborative and solution-oriented, with a proactive mindset and commitment to fostering a positive, high-performing team culture.

- Excellent communication, presentation and analytical skills.

- Self-starter, fast learner