Requisition No: 874890
Agency: Executive Office of the Governor
Working Title: CONSUMER SERVICES ANALYST-EOG - 31000141
Pay Plan: CS Exempt (EOG)
Position Number: 31000141
Salary: 37,400/year
Posting Closing Date: 05/28/2026
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Consumer Services Analyst I
Note: This advertisement is to fill two open positions that work within the Governor’s Office of Citizen’s Services but are funded by other agencies.
Duties and Responsibilities
The primary responsibility of this position is to provide information and access to benefits and services to those who contact the Governor’s office by phone. It is a responsible, professional position and requires extensive knowledge regarding the operations of state agencies and the major goals and policies adopted by the Governor.
% of Time
Task
80%
Answer calls received daily with emphasis on providing quality customer service, information, access to benefits, and assistance to constituents experiencing problems with an agency of state government, and other concerns or requests.
5%
Collaborate with other phone analysts and correspondence analysts to provide simplified access to services and expedite the delivery of information and benefits
5%
Participate in team meetings and provide verbal and written reports
5%
Keep abreast of current events as they relate to government services, laws, executive orders, press releases/conferences, and other actions of the Governor or state agencies
5%
Perform other duties as assigned
Knowledge, skills and abilities, including utilization of equipment, required for the position: Must be able to operate a computer with multiple open screens and talk on phone simultaneously. Proficient in Microsoft Office Suite. Bilingual in Spanish/English a plus.
Minimum Qualifications: Must have high school diploma or equivalent, and 1 year of customer service experience. Additional education may be substituted for experience.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.
Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.
Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.
