About Citi

Citi, the leading global bank with 200+ million customer accounts, provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.Our mission is to serve as a trusted partner to our clients by providing financial services that enable growth and economic progress. We strive to earn andmaintainour clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Background & Position Summary

The role will be part of the US Consumer Cards, a market leader in the credit card industry. US Consumer Cardsmaintainsits leadership position by delivering industry-leading products, advanced services and payment systems that address clients’ evolving needs.

US Consumer Cards offers a combination of class leading proprietary credit cards such as Citi Simplicity, Citi Double Cash, and Citi Rewards products as well as partner credit cards with iconic industry leaders such as Costco, American Airlines and Best Buy.  These value propositions are supportedbya broad range of digital lending programs such as Flex Loan and Flex Pay, andindustry-leadingdigital experiences. Our mission is to winthe hearts,mindsand wallets of our consumers with high impact products and marketing.

This role is part of the Value team, within the larger US Consumer Cards organization. The Citi Value (Non-Rewards) portfolio is one of thelargest inUS Consumer Cards - with the most cardmembers and generating the highest returns within the broader business. This portfolio is a significant strategic focus for the organization, with visibility and attention given due to its size and profitability.  The Company has significant investment in this area and the need fornew approachesto customercommunications onour products is urgent and requires fresh and innovative thinking. This role will applycustomer-centric mindset todesign and deliver relevantcustomercommunicationsacross customer lifecyclein collaboration with Marketing, Agency, Digital and Legal teams The successful candidate willmanage all product communicationsand implementa robust pipeline of updates across various channels and touchpoints to strengthen our customerunderstanding and use ofour products (Diamond Preferred, Simplicity and Secured credit cards).

Role Details

This role willmanageall communications that will driveunderstandingand re-enforcement of our products' valueand benefitstoourcustomersA successful candidate willplay a key role in thedesignandmaintenanceofValue customercommunicationstrategy, with periodic updatesinformed bycustomer behaviorand researchinsights The position will work closelywithMarketing, Creative AgencyandLegalteamsto ensure our marketing assetsremainin alignment withdesiredproductpositioningandincompliancewiththe businesscontrols.

Key Responsibilities

• Maintain and e xecute customercommunicationsthroughout customer lifecycleand across all channels in partnership with Marketing, Agency, Digital and Legal teams

• Support communication strategy design and implementation for ad hoc projects across all customer channels (including new product development and delivery)

• Manageall portfolio marketing assets and relatedinventory (benefitsguide, plastics,etc)

Candidate Qualifications

• 6-10 years related experience

• Bachelor’sDegree in economics, finance, accounting, engineering, mathematics, statistics, business, computerscienceor related quantitativediscipline

• Project management and time-management skills with the ability to manage multiple projectssimultaneously

• Strong creativityand sense of curiosity, self-motivated

• Influencing skills - ability to work across multiple teams, functions, andbusinesses

• Strong written and verbal communication skills