Job Description

Responsible for managing the risk and profitability of a portfolio of credit clients by conducting detailed credit product analyses. Monitors portfolio performance, identifies emerging risks, and provides data-driven recommendations to support sound credit decisions and sustainable growth.

Hello Future Pre-Legal Collections Portfolio Manager Retail

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
• Oversee the pre-legal collection of outstanding defaulted credit exposures to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful pre-legal collections on outstanding debt.
• Recruit, train and evaluate staff within pre-legal collections to ensure required skill levels.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Run reports and analyze data pertaining to the department and share with department staff as needed.
• Lead high-performance collections teams to take ownership and accountability of the pre-legal collections focus areas.
• Help build a self-sustaining culture of staff morale, collaboration, effective communication and efficient processes.
• Deliver a quality service level to customers with an aim to retain and rehabilitate clients.
• Support the Senior Pre-Legal Collections Manager with all strategic, process and operational related initiatives necessary to reach departmental targets and goals.

You will be an ideal candidate if you:

• Hold a bachelor’s degree in Finance, Marketing, Law or another Business-related field.
• Have over 5 years’ experience in Credit and Collections, with a strong understanding of debt recovery processes and relevant regulations within a banking environment.
• Have leadership experience.
• Proficient in Microsoft Office.
• Excellent verbal and communication skills.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
• Opportunities for career growth

We can be a match if you are

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Closing Date: 3 June 2026

All applications must be done via the Group’s application portal. To access the portal click on the link below.

Workday (myworkdayjobs.com)

#LI-HK2

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

04/06/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.