Job Description

Consumer Operations Technician

Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations.

Key Responsibilities:

• Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
• Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.
• Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
• Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
• Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
• Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
• Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
• Maintain accurate records in line with company records management policies and procedures.
• Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
• Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
• Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
• Manage time effectively to accomplish work, projects, and goals within deadlines.
• Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.

What We’re Looking For:

• Proficiency in Italian, Dutch, French, German, or Nordics languages, plus English & Spanish (preferred).
• Bachelors in finance, business administration, economics…will be preferred.
• Proven experience in operations or a similar role.
• Strong analytical, communication, and interpersonal skills.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive, solution-oriented mindset with a focus on delivering results.
• Proficient in MS Office, especially Excel. (Vlook up, Pivot Tables)