Job Description

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Serve members and internal customers by answering questions and resolving issues related to Mountain America loans to ensure quality service across multiple channels. Timely and accurately service the needs of the members and enhance their financial relationships with the credit union. Additionally, act like a liaison for the members and branches within the department and assume additional responsibilities that assist in managing the department’s operations such as: remittance, scanning, research, adjustments, payment reversals, correspondence, loan maintenance and conversion, etc.

LOCATION

Consumer Loan Servicing Team

9800 S. Monroe Street

Sandy, UT 84070

SCHEDULE

Full Time: Monday - Friday hours will vary between 8:00am - 7:00pm; Rotating Saturdays 9:00am - 3:00pm

To be effective, an individual must be able to perform each job duty successfully.

• Provides quality service to credit union members to resolve loan problems and enhance their financial relationship with Mountain America.
• Adheres to quality review procedures.
• Builds and maintains a cooperative working relationship with personnel from all of the branches and assists them with any servicing questions or concerns members bring to them.
• Performs loan, share, payment and error adjustments in Symitar timely, accurately and in accordance with accounting and servicing regulations and guidelines.
• Ability to use 3rd party systems related to remittance, research and correspondence.
• Handles loan pay-off requests in a timely and accurate manner.
• Processes requests that pertain to Servicemember Civil Relief Act (SCRA), flood tracking, Home Equity Lines of Credit (HELOC) conversion, Education Line of Credit (ELOC) conversion, etc.
• Assists in researching member inquires and handles correspondence.
• Assists in training other Loan Servicing employees, as needed.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

One to two years of similar or related experience

Education

High school diploma or equivalent

College course work in accounting is preferred.

Licenses, Certificates, Registrations

Must meet/exceed all performance expectations

Computer/Office Equipment Skills

• Basic computer operating skills.
• Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Must be proficient in all relevant internal systems
• Type a minimum of 35 words per minute preferred. Symitar and 10-Key experience preferred.

Managerial Responsibility

Have no supervisory/managerial responsibilities

Interpersonal Skills

• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills and Abilities

• Thorough knowledge and understanding of credit union policies and procedures
• Knowledge of MACU departments, which Loan Servicing supports
• Strong motivational skills
• Must have the ability to speak and write in English
• Exceeds performance goals and expectations

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-SW1

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.