Job Description
Position Summary
The Consumer Loan Operations Department Manager is responsible for leading the credit union's consumer lending operations across consumer loans, HELOCs, credit cards, indirect lending, and future digital lending channels, while providing leadership and development for direct managers and staff.
In this role, you will oversee operational performance, partner relationships, process improvement, compliance, and strategic initiatives that support loan growth, portfolio quality, and member experience. You'll work closely with leaders across the organization to enhance operational effectiveness, implement technology and automation solutions, and build scalable processes that support the credit union's long-term objectives.
This position is located at our HSFCU Headquarters in Downtown Honolulu.
Base Annual Salary Range: $97,200 - $127,575 per year
The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.
Essential Duties:
• Lead consumer lending operations across all lending channels.
• Develop and execute operational strategies supporting growth and member experience.
• Lead, coach, and develop managers and staff.
• Drive process improvement, automation, and operational excellence.
• Monitor performance metrics and implement continuous improvement initiatives.
• Ensure regulatory compliance, risk management, and sound operational controls.
Minimum Qualifications/Experience
• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of progressive experience in consumer lending, loan operations, lending administration, collections operations, or related financial services functions.
• 2+ years of leadership, supervisory, or management experience.
• NMLS registration.
Preferred Qualifications/Experience
• Financial institution lending operations experience.
• Experience managing consumer lending teams and managers.
• Experience with consumer loans, HELOCs, credit cards, and indirect lending program guidelines and procedures.
• Experience with LOS, automation, and digital lending platforms.
• Experience leading process improvement and operational transformation initiatives.
Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.
Benefits:
• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.
