Job Description

This role is seasonal- through September 2026.

*Not eligible for sponsorship*

RESPONSIBILITIES

• Process incoming mail to prepare files for funding
• Accurately compliance indirect deals received from dealers to identify loan exceptions. Properly process exceptions, including communication with a lender and/or dealer
• Using the consumer loan origination system, accurately complete the process to fund indirect deals received from dealers
• Complete follow-up with dealers and/or lenders to resolve aged funding exceptions
• Responsible for researching and resolving dealer inquiries via phone calls and/or e-mail requests. The bank's customer service standards will be met during all dealer interactions
• Maintain a thorough understanding of the funding process in order to accurately complete daily tasks and successfully resolve issues utilizing an analytical thought process
• Complete daily and weekly funding tasks, adhering to the funding performance metrics for production and error rates
• Identify opportunities, make suggestions and initiate discussion with the supervisor as needed to improve the efficiency and accuracy of the funding process
• Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Technical Expertise
• Ability to work as part of a team

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High School diploma or equivalent required

Related work experience preferred

TRAVEL REQUIREMENTS

Possible minimal travel (scheduled) between Mount Vernon and Newark locations.

PHYSICAL REQUIREMENTS

Office environment which requires long periods of sitting and/or keyboard work.

SCHEDULE

Typical office hours are Monday through Friday 8am to 5pm. This position is hourly and generally 37.50-40 hours.

This position is onsite in Mount Vernon, Ohio.