Job Description

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

In alignment with Truist's in office expectations, this position will be in office 5 days/week.

This role is responsible for supporting the Consumer Lending Servicing Business Unit through the development, maintenance, and ongoing review of procedures driven by business, regulatory, and project related changes. The role ensures documentation accuracy, compliance, and timely completion of required review, approval, and governance processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Develop, edit, and maintain Consumer Lending Servicing procedures, serving as a subject matter resource for procedure development and the primary liaison for project documentation.
2. Partner with internal stakeholders across Consumer Lending Servicing and supporting functions to ensure procedures are aligned with Bank policies, regulatory requirements, and enterprise standards.
3. Effectively manage workload and priorities to meet audit, regulatory, project, and operational timelines.
4. Deliver consistent, high quality documentation that supports effective operational execution, risk management, and compliance.
5. Ensure timely communication and reporting related to procedure assignments and governance activities.
6. Coordinate annual procedure reviews and execute required PolicyTech administrative and workflow activities to support governance and compliance

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree or equivalent relevant experience.
2. 3+ years of experience in procedure writing, operations, risk, compliance, audit, or a related governance function or equivalent education.
3. Knowledge of banking operations and regulated environments, preferably Consumer or Mortgage Lending Servicing.
4. Ability to observe operational processes and convert them into clear, executable procedural documentation.
5. Strong technical writing and editing skills with the ability to produce clear, accurate, and audit ready procedures.
6. Experience working within formal documentation governance and approval workflows, such as Policy Tech.
7. Ability to manage multiple priorities and meet audit, regulatory, and project deadlines.
8. Strong communication skills and ability to collaborate with business partners, SMEs, Risk, Legal, and Compliance.
9. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications:
1. Strong attention to detail with the ability to identify gaps, inconsistencies, or risks within existing procedures and recommend improvements
2. Exposure to process improvement or operational excellence initiatives, including process mapping, standardization, or change management efforts.
3. Excellent organizational, managerial and project management skills.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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