Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Core LOB Responsibilities

• Develop strategies, communicate and influence vertically and horizontally across Consumer Lending and key partner groups
• Represent the line-of-business providing subject matter expertise to critical change initiatives
• Analyze current state and collaborate across the Senior Leadership Team to identify opportunities for Operational Excellence, develop business cases and lead delivery of improvements
• Lead enablement efforts to advance tools and technology to improve process for employees and clients
• Drive strategic integration across sales, product, pricing, credit, underwriting and fulfillment and finance functions across the mortgage lending continuum and how we go to market
• Lead initiatives that streamline processes and improve operational efficiency across Consumer Lending, enabling more consistent execution and proactive identification and management of outliers

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 3+ years Home Lending experience either in origination or support of origination
• 2+ years project management
• Executive presence with ability to present to and influence a cross functional senior audience
• Executive presentation skills including building and delivery of materials
• Problem solving
• Data analytics and business intelligence to enable assessment of current state and development of business cases
• Risk analysis to evaluate current state and size impacts of change
• Deep understanding of Bank of America’s change management process

Desired Qualifications:

• Process Design
• Performance Management
• Consumer Banking
• SCCS

Skills:

• Consulting
• Problem Solving
• Program Management
• Project Management
• Reporting
• Collaboration
• Leadership Development
• Performance Management
• Presentation Skills
• Issue Management
• Oral Communications
• Process Design
• Process Performance Management
• Analytical thinking and data-driven decision making
• Strong execution and follow-through
• Process improvement and efficiency mindset
• Cross-functional collaboration
• Stakeholder communication and influence
• Problem-solving and root cause analysis
• Prioritization and time management
• Adaptability and flexibility
• Results orientation and accountability
• Attention to detail and quality control

Shift:

1st shift (United States of America)

Hours Per Week:

40