Job Description

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role, and make an impact! While in this role, you will be responsible for generating sales via the phone channel. Furthermore, you will respond to inbound phone sales inquiries into Consumer Lending Direct Sales Contact Center on all marketing sponsored campaigns and direct mail efforts. You will be responsible for driving sales through outbound calling initiatives. Additionally, you will serve as subject matter expert for borrowers and will assist in identifying needs, making recommendations, and lending guidance. You will also be responsible for explaining and offering appropriate sales options and recognizing cross sell opportunities to increase customer satisfaction and enhance current and potential customer relationships. It is important to note that you will accurately, and consistently complete customer follow up work throughout the origination process to ensure the best possible customers and prospects with a consistent, efficient, and quality lending experience while supporting the Consumer Lending Strategy. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Handle incoming calls and provide guidance and solutions to prospects and customers with basic lending needs.
• You will be responsible for driving sales through outbound calling initiatives.
• Refer to other areas for products that require complex financial analysis and expertise. respond to incoming calls from customers already in process.
• Pipeline management and maintain ongoing communication with customers as necessary to ensure a simple fast and hassle-free lending experience.
• Participate in organized and self driven training course aimed at advancement.
• Maintain thorough knowledge of lending criteria, policies, procedures, regulatory and ERL certification requirements.
• Meet and exceed established volume.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School Diploma or GED
• Call center experience preferred.
• Requires ability to navigate a computerized data entry system.
• Strong computer skills
• Excellent verbal and written communication skills, telephone etiquette and friendly attitude
• Effective interpersonal stills, must be a team player
• Ability to work in a fast-paced environment
• Dependable and willing to be flexible with work schedule, including working overtime if needed.
• Understanding of regulatory requirements.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday thru Friday 11:30AM to 8:00PM

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.