Job Description

Job Title: Consumer Direct Lending Program Manager
Status: Exempt
Reports to: Director - Consumer Lending Programs
Department: Consumer Lending Admin
Job Code: 12049
Pay Range: $93,700.00 - $105,000.00 Annually
Location: Hybrid

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You lead high-impact lending programs and initiatives that drive growth, improve operational efficiency, and enhance the member experience across consumer lending channels. You are a strategic and results-driven program leader with deep knowledge of lending operations, project management, and regulatory requirements, known for turning complex ideas into scalable, well-executed solutions. You bring people, processes, and technology together, partnering across teams, managing vendors, and executing initiatives from concept through implementation, to deliver innovative, compliant, and member-focused lending programs.

WHAT YOU'LL DO:
• Project Management: Lead and guide cross-functional teams to ensure projects are delivered on time, within scope, and on budget. This will include collecting and documenting business requirements, performing research, vendor due diligence, ensuring quality user acceptance testing, and overseeing implementations.
• Strategy Development: Collaborate with senior management to develop and implement strategic plans that align with the credit union’s objectives.
• Risk Management: Work closely with Enterprise Risk Management teams to assess and mitigate risks associated with projects. Ensure programs and projects are within regulatory and legal requirements, and internal policies.
• Member Experience: Focus on enhancing member satisfaction and loyalty through improved services and offerings.
• Regulatory Compliance: Stay apprised of relevant industry regulations and compliance requirements related to financial services products. Ensure that all projects adhere to applicable laws and regulations.
• Stakeholder Communication: Effectively communicate project updates and progress to stakeholders, including executives, team members, and other relevant parties.
• Resource Allocation: Manage resources efficiently to optimize project outcomes. Plan, organize, direct, and manage budgetary activity for upcoming projects and initiatives.
• Performance Measurement: Track and evaluate the project status and outcomes, making data-driven decisions to improve performance where necessary.
• Cross-Functional Collaboration: Build strong relationships with key stakeholders, including internal teams, senior management, members, and external partners. Collaborate with cross-functional teams to ensure alignment and successful execution, gather business requirements, define product specifications, and prioritize feature/functionality development. Act as a subject matter expert on financial products, providing guidance and support to internal and external stakeholders.
• Innovation and Continuous Improvement: Stay up to date with industry trends, emerging technologies, and regulatory changes that impact business units. Update existing and create new programs and strategies, workflows, and introduce stand-alone applications related to systems and processes to advance long term credit union growth.
• Team Leadership: Provide guidance and support to project teams, fostering a collaborative and productive work environment.
• Represent credit union in contacts with business and trade associations, members, and regulatory agencies. Attend business functions, industry conferences, and otherwise promote the credit union’s image.
• Perform other duties as assigned.
QUALIFICIATIONS AND PREFERENCES:
• Bachelor’s Degree in related field plus equivalent work experience required and
• advanced degree preferred. preferred
• 5+ years program/project management experience, experience in lending operations, and program management within a credit union or financial institution. required
WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx-EntityID=2&id=3290

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.
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