Job Description
Position: Consumer Finance Training and Support Specialist
Location: Dallas, Texas (ONSITE)
Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
The Consumer Finance Training & Support Specialist delivers, supports, and continuously improves Consumer Finance onboarding and sustainment training for West Shore Home Sales employees. This role facilitates instructor-led training, develops learning resources, supports digital learning initiatives, assists with technology readiness, and reinforces compliant Consumer Finance processes.
Key Role Accountabilities:
• Deliver Consumer Finance onboarding and sustainment training for Design Consultants, Sales Leadership, and other employees as needed.
• Develop, maintain, and continuously improve Consumer Finance training materials, presentations, videos, facilitator guides, and learner resources.
• Facilitate classroom, virtual, and hybrid training while reinforcing approved operational processes, compliance requirements, and company standards.
• Support Consumer Finance onboarding by assisting with technology readiness, system access, learner progress, and operational preparedness.
• Provide troubleshooting and operational support related to Consumer Finance systems, training resources, and onboarding activities.
Minimum Requirements:
• High School Diploma or equivalent required.
• 2+ years of training, facilitation, coaching, or adult learning experience preferred.
• Consumer Finance or financial services experience preferred.
Benefits:
• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
