Job Description

The Consumer Experience Representative is Keter’s voice to the consumers who reach out for support.

In This Position, You Will Have the Opportunity to

• Resolve inbound consumer inquiries via phone, webform, and email, while updating internal systems
• Utilize Sales Force to manage cases
• Become a product expert
• Actively listen to customers and express empathy for their needs
• Troubleshoot products issues using probing questions to determine root-cause to solve the consumer’s inquiry
• Deliver superior customer service through first call resolution
• Use strong time management and organizational skills to meet goals
• De-escalate upset customers by solving their problems

Requirements

• High School Diploma or equivalent
• Strong communication, both written and verbal
• Punctual attendance
• De-escalation skills
• A patient and empathetic attitude
• Experience using computer and phone in fast-paced environment
• Positive mindset
• “Customer First” and resolution-focus for every interaction
• Attention to detail
• Customer service and call center experience preferred but not expected
• Desire for growth and development with a growing company