Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Requirements:
• Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities
• Demonstrated ability to communicate clearly and concisely verbally and in writing
• Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product
• Group Retiree additional requirement: proficient with Group Retiree resources and processes
• Drive execution of Agent Experience as outlined in the AE SOP including:
• Site/Agent/Team contests driven by vendor as well as CLIENT
• Signage and CLIENT brand material
• Visuals to drive performance such as ranking postings, agent recognition, etc.
• Respond to UES/NPS survey results that are unfavorable to include listening to call, identifying agent opportunity and passing along to supervisor and/or coach so they can make outreach as needed to the consumer and provide necessary agent coaching/remediation
• Recognize and reward positive UES/NPS surveys.
• Managing and leveraging CLIENT Swag
• Drive new hire engagement by posting a variety of items that would be of interest to training classes; i.e. welcome message to each class day one (1), a trainee of the day recognition, graduation day announcement, etc.
Qualifications:
• Consumer focus
• Listening
• Teamwork
• Self-motivating
• Multi-tasking
• Creativity
• Ability to remain focused and productive each day though tasks may be repetitive
• Self-driven and ambitious
• Outgoing personality with high energy
• Passion around providing our consumers with an outstanding experience
• Creativity and drive to create a culture that is motivating and engaging for the site agents
• Is a people person
• Prior stable work experience
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness!
