Job Description

Job Title: Consumer Lending Governance Manager
Status: Exempt
Reports to: Director - Consumer Lending
Department: Consumer Direct Lending Ops
Job Code: 12051
Pay Range: $103,100.00 - $110,000.00 Annually
Location: Hybrid

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You drive governance excellence by building and maintaining strong frameworks that ensure compliance, reduce risk, and support consistent, transparent consumer lending operations. You are a strategic, detail-oriented leader who understands the complexities of consumer lending regulations and brings a proactive, solutions-focused approach to risk management, audit readiness, and operational integrity. You partner across teams to influence outcomes, lead through collaboration, and translate regulatory requirements and risk insights into practical, actionable guidance that strengthens performance and builds trust at all levels of the organization.

WHAT YOU'LL DO:
• Develop and implement governance frameworks, policies, and procedures specific to consumer loan operations.
• Monitor and evaluate adherence to Consumer Lending policies, procedures, and controls, as well as applicable regulatory requirements (e.g., TILA, ECOA, Fair Lending, CFPB, NCUA, FDIC, OCC, etc.), and recommend corrective actions to reduce operational, compliance, and reputational risk.
• Facilitate governance committees and working groups, ensuring accurate documentation and follow-up on decisions and action items.
• Collaborate with Compliance, Legal, Enterprise Risk, Internal Audit, and operations teams to ensure governance alignment across the lending lifecycle.
• Lead and manage governance-related projects, including policy rollouts, system enhancements, and audit readiness initiatives.
• Manage and maintain the Risk and Control Self-Assessment (RCSA) database, ensuring timely updates, accuracy, and alignment with enterprise risk frameworks.
• Conduct periodic evaluation of governance practices, operational processes, and control effectiveness; analyze trends and root causes; and provide process improvement and control recommendations to strengthen the control environment and reduce risk across Consumer Lending.
• Provide training and guidance to business units on governance standards and regulatory expectations.
• Develop, maintain, and update procedures, job aids, and related governance content (e.g., playbooks, checklists, communications, and training materials) to promote consistent execution and ensure ongoing adherence to applicable Consumer Lending regulatory requirements.
• Support Quality Assurance (QA) monitoring and evaluation activities by partnering with the Service Ops QA team to review findings, assess control impacts, validate remediation plans, and identify process improvement opportunities within Consumer Lending.
• Support Consumer Lending audits, compliance reviews, and regulatory examinations by coordinating documentation and evidence requests, managing issue tracking and remediation, ensuring timely responses, and partnering with second line and third line teams on escalation protocols and control testing.
• Prepare and deliver governance, risk, QA, audit, compliance, and exam-readiness reporting (e.g., dashboards, metrics, status updates, and emerging risk themes) for senior leadership and applicable stakeholders.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Assist with additional projects and perform other duties as assigned.
QUALIFICIATIONS AND PREFERENCES:
• Bachelor’s Degree Business Administration, Finance, Accounting, Management Information Systems, or equivalent experience. required
• 5+ years in a consumer lending operations environment, governance, compliance, risk management, credit policy, or a related field required
WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx-EntityID=2&id=3292

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.
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