Job Description

Consumer Communications Specialist

Department: Medical Affairs

Location: Lynchburg, VA

Compensation: Starting at $24.56/hr

About Fleet Laboratories

For over 150 years, Fleet Laboratories' success has come from adapting to a changing world with creative thinking and innovative product development. We've grown into a global leader of over 100 personal health and beauty products. As the world keeps evolving, so will we — with unique new technologies and products that help our customers look and feel their best.

At Fleet Laboratories, the future is bright and our commitment to quality and innovation has never been stronger. Working here at our location in Lynchburg, VA, you will feel part of a team that works together to meet our consumer needs.

Occupational Summary

Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints.

Accountabilities

• Provide outstanding service to and engage professionally with consumers and other company contacts.
• Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products.
• Enter case data into the relevant database.
• Possess a constant working knowledge of company products sold world-wide.

Responsibilities

• Provide high quality customer service to consumers and health care professionals.
• Maintain professionalism and represent Brands with honor and respect.
• Effectively multi-task while handling consumer contacts – have the ability to listen and electronically capture consumer comments simultaneously.
• Manage large amount of inbound contacts.
• Identify consumers' needs, clarify information, research issues and provide solutions effectively and in a timely fashion.
• Serve as a Brand Advocate to our consumers.
• Demonstrate excellent language and communication skills both by voice and in writing.
• Follows the Medical Affairs record retention system.
• Follow Good Documentation Practices.
• Maintain high quality standards for data entry and database coding.
• Maintain a high level of product knowledge.
• Attend pertinent department meetings.
• Provide complaints and inquiries analysis as necessary.
• Perform other duties as required.

Qualifications

• Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.
• Customer Service experience, preferred.

What We Offer

Here at Fleet, you can have a good job that can grow into a great career.

• The start of a great career working with a diverse group of great people.
• The health and safety of every employee... our top priority.
• A clean, air-conditioned cGMP environment.
• Top notch benefits — paid time off, 401(K) retirement savings with company match, medical, dental and vision, pay annual targeted bonus, competitive pay, life insurance, flexible spending account, and tuition reimbursement.
• Stability — a record of strong financial performance and part of a growing $1 billion company.
• A business supporting the Lynchburg community for over 150 years.

No Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.