We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic or Orange travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

READ ON IF YOU

·Have a genuine interest in aviation and airline operations

• Are a fluent or native French speaker (minimum C1 level)
• Enjoy working in a fast-paced environment supporting customer service and legal teams
• Are organised, a team player, and comfortable handling large volumes of work and data

THE TEAM
You will join the Legal & Litigation team within the General Counsel’s office, working alongside European and English lawyers and paralegals. You will report directly to the French Legal Advisor and be part of a diverse and dynamic legal function that also includes Cybersecurity, GDPR, Company Secretariat, Governmental Affairs, and Airport Regulation teams.

THE ROLE
As a Consumer Claims Paralegal, you will manage consumer legal challenges related to operational disruptions, focusing on mediation and ADR cases in French-speaking countries. Your responsibilities will include:

• Processing legal claims for compensation and refunds for flight delays and cancellations under EU 261 legislation, the Montreal Convention, and easyJet’s terms and conditions
• Assessing consumer claims promptly to decide on legal challenges
• Preparing defence statements with external advisors and handling ADR cases such as conciliations
• Supporting customer service teams with pre-action cases and ensuring accurate data updates in easyJet’s systems
• Liaising with courts and managing administrative follow-up for litigated claims and mediation cases from start to settlement or judgement
• Advising customer service on consumer law enquiries and maintaining databases and payment records
• Occasionally translating legal documents into French

WHAT WE’RE LOOKING FOR

• Fluent or native French speaker with minimum C1 level
• Legal background or experience as a paralegal/legal assistant, ideally with an interest in civil litigation
• Knowledge of aviation industry regulations, EU261 legislation, and French civil procedure law is advantageous
• Strong organisational skills and ability to manage large workloads efficiently
• Excellent communication and relationship-building skills
• Comfortable working with data and proficient in Microsoft Office, including Word and Excel
• Additional European language skills are highly regarded

WHAT YOU’LL GET IN RETURN

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE and Performance share schemes
• 5% pension contribution
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

PRACTICALITIES
We support hybrid working and we spend 60% of our time per month in the office at Luton Airport

REASONABLE ADJUSTMENTS
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

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