Puig

Consumer Care Advisor- 3 month FTC

Puig  •  London, GB (Onsite)  •  8 days ago
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Job Description

The Opportunity

The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.

What you'll get to do

  • Manage escalations from external consumer care team
  • Maintain and modify the B2C orders
  • Place B2C replacement orders
  • Liaise and provide information to Logistic teams to resolve any delivery issues
  • Payment fraud management
  • Returns management
  • Process commercial refunds
  • Manage customer chargebacks
  • Manage UK Internal Orders

We'd love to meet you if you have

  • Previous experience in a customer facing role
  • Ideally SAP software experience
  • Working knowledge of Microsoft Excel
  • Strong communication skills
  • Strong organisational skills and attention to detail
  • Solid analytical and numerical skills
  • Ability to work well on own initiative as well as part of a team

A few things you'll love about us

  • An entrepreneurial, creative and welcoming work culture
  • A range of learning and development opportunities
  • An international company with plenty of opportunities to grow
  • A competitive compensation & benefits package
Puig

About Puig

Puig is a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Since 1914, our company’s entrepreneurial spirit, creativity and passion for innovation have made Puig a challenger in the beauty and fashion world.

Present in the Fragrance and Fashion, Makeup and Skincare segments, our house of Love Brands generates engagement through great storytelling that connects with people’s emotions and is reinforced by a powerful ecosystem of founders. Puig portfolio includes our brands Rabanne, Carolina Herrera, Charlotte Tilbury, Jean Paul Gaultier, Nina Ricci, Dries Van Noten, Byredo, Penhaligon’s, L’Artisan Parfumeur, Uriage, Apivita, Dr. Barbara Sturm, Kama Ayurveda and Loto del Sur as well as the beauty licenses of Christian Louboutin, Banderas and Adolfo Dominguez, among others.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG Agenda (environmental, social and governance) aligned with the UN Sustainable Development Goals.

In 2024, Puig recorded net revenues of €4,790 million. Puig sells its products in more than 150 countries and has offices in 32 of them.

Industry
Chemicals & Materials
Company Size
10,000+ employees
Headquarters
Hospitalet de Llobregat, ES
Year Founded
Unknown
Website
puig.com
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