Job Description

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Portfolio Operations Manager in Consumer Banking, you will lead end-to-end improvement programs for Consumer Bank Product Portfolio Operations, driving governance, integrated planning, stakeholder alignment, and change enablement to deliver measurable productivity and process outcomes. This role partners closely with senior leaders to manage priorities, dependencies, risks, and success metrics, while maintaining clear executive-ready communications and a “single source of truth” through strong documentation practices. Bring your experience in program/project delivery, process improvement, agile and/or change enablement, and influencing without authority.
Job responsibilities

• Lead end-to-end improvement initiatives for Consumer Bank Product Portfolio Operations, managing scope, plans, execution, and stakeholder alignment.
• Run program governance and delivery management, including cadences, status reporting, milestone tracking, decision/risk logs, and escalations to ensure follow-through.
• Manage readiness and change adoption by coordinating impacted teams, communicating key dates, and delivering change enablement (comms plans, training support, adoption tactics).
• Partner with senior leaders to manage priorities, dependencies, risks, sequencing, resourcing, and success metrics as needs shift.
• Own and continuously improve documentation and delivery assets, maintaining Confluence/SharePoint repositories (FAQs, timelines, comms, training) plus standardized structures, workflows, trackers, templates, and playbooks.
• Build insight and automation solutions (e.g., Alteryx, Monday.com) and run feedback measurement (e.g., SurveyMonkey) to assess readiness/adoption and turn insights into actions.
• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives

• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Demonstrated ability to lead end-to-end programs/projects: scoping, planning, integrated schedules, dependencies, risks/issues, governance, delivery, and closure.
• Strong stakeholder management and influence skills; able to drive outcomes without direct authority.
• Proven executive-ready communications skills (clear status, risks/asks/decisions, presentations, and written updates).
• Experience building and running program governance (cadences, action tracking, escalation paths, decision management).
• Practical experience with change enablement (communications planning, readiness, training/support, feedback loops).
• Process improvement capability (workflow redesign, standardization, playbooks/templates, continuous improvement mindset).
• Strong documentation and knowledge management skills (maintaining a “single source of truth,” writing FAQs/runbooks).
• Strong organization, attention to detail, and independence; able to manage multiple workstreams and shifting priorities.

Preferred qualifications, capabilities, and skills

• Experience in consumer banking and/or Product Portfolio Operations (or similar product operations/portfolio management environments).

• Hands-on experience with Atlassian tools (e.g., Confluence; Jira experience a plus).

• Experience with workflow/application tools (e.g., Monday.com) to support intake, tracking, operational workflows, plans, and reporting.

• Alteryx experience (report development and repeatable analytics).

• Experience administering and analyzing surveys (e.g., SurveyMonkey) to support readiness/adoption measurement.

• Familiarity with Lean concepts (waste elimination / Muda) and/or formal process mapping methods.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans