Job Description

General Information

City

Cebu, Cebu City, Lapu-Lapu City, Mandaue City

State/Province

Central Visayas (Region VII)

Country

Philippines

Date

Wednesday, June 3, 2026

Working time

Full-time

Ref#

20039750

Job Level

Individual Contributor

Job Type

Experienced

Seniority Level

Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

The Consumables Management Specialist is responsible for facilitating end-to-end fulfillment of consumables orders and service requests. The role manages both voice and non-voice channels to ensure accurate order placement, timely issue resolution, and strong customer support. This position supports global operations, collaborating with internal teams and stakeholders to deliver operational efficiency and excellent service.

Functional / Technical Competencies:

Excellent oral and written English communication skills
Strong problem-solving and customer service orientation
High attention to detail and data accuracy
Ability to navigate and work across multiple systems and tools
Advanced Excel skills (formulas, functions, tables, ranges)
Proactive issue identification and escalation
Ability to work in a fast-paced, multi-client environment
Experience in customer-facing or service-oriented roles

Key Responsibilities:

Manage customer support interactions via phone and email/chat/online platforms.
Provide timely and accurate responses to customer inquiries, including supply history and order status.
Process consumables orders from multiple channels and ensure real-time, accurate data entry.
Maintain and update records for new machines and consumables.
Support order validations and explain non-warranted requests when required.
Handle escalation requests and ensure proper resolution.
Process return authorizations in line with defined procedures.
Collaborate with internal stakeholders such as partners, service teams, and delivery leads.
Contribute to process improvements and support special projects as required.

Key Responsibilities:

Lead end-to-end transformation initiatives aligned with business strategy
Identify automation and process improvement opportunities
Design future-state workflows and optimize operations
Apply Lean, Six Sigma, and Agile methodologies
Drive digital transformation including AI and automation
Manage stakeholders and cross-functional collaboration
Lead change management and adoption
Track KPIs and transformation outcomes
Deliver executive reporting and insights

Key Outputs / Tangible Results:

Accurate and timely order processing
High-quality customer service delivery across multiple channels
Properly documented and validated consumables transactions
Resolved customer escalations and issues
Efficient coordination with internal and external stakeholders

Organizational Strategies & Objectives:

Support global operations focused on service excellence and accurate order fulfillment.
Uphold contractual service expectations across different shift coverage models.
Strengthen customer satisfaction through responsive communication and operational efficiency.

Relevant Credentials:

Bachelor’s degree in any discipline
Experience with ERP or CRM systems (SAP or D365)
Background in order management or customer support environments

Must Haves:

Strong communication skills
Problem-solving skills
Customer service experience
Ability to work with multiple stakeholders

Nice to Haves:

BPO experience
Leadership experience (for potential future growth)

Role Considerations:

Work Setup: Full onsite
Shifts: Mid‑shift or night‑shift schedule
Office: Lexmark Plaza 1, Cebu Business Park, Cebu City

#LI-NL1

#LI-Onsite

About Xerox

Xerox has been redefining the workplace experience for over a century.

As a services-led, software-enabled company, we power today’s hybrid workplace through advanced print, digital, and AI-driven technologies. In 2025, Xerox acquired Lexmark—expanding our global footprint, strengthening service capabilities, and equipping us to deliver an even broader portfolio of workplace technologies to our clients. Today, we continue our legacy of innovation to deliver client-centric, digitally driven solutions that meet the needs of a global, distributed workforce. Whether in offices, classrooms, or hospitals, we help our clients thrive in a constantly evolving business landscape.

Industry

Consulting & Advisory

Company Size

10,000+ employees

Headquarters

Norwalk, Connecticut

Year Founded

Unknown

Website

xerox.com

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