Job Description

General Information

City

Cebu, Cebu City, Lapu-Lapu City, Mandaue City

State/Province

Central Visayas (Region VII)

Country

Philippines

Date

Monday, August 17, 2026

Working time

Full-time

Ref#

20040777

Job Level

Executive Manager

Job Type

Experienced

Seniority Level

Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

The Consumables Management Operations Lead is responsible for leading and supporting a team within Consumables Management Operations, ensuring operational performance, service quality, and effective resolution of escalations. The role drives continuous improvement initiatives, supports workforce planning, and partners with stakeholders to achieve business objectives.

Functional / Technical Competencies:

Leadership and people management
Problem-solving and analytical thinking
Stakeholder management and collaboration
Microsoft Office proficiency, particularly Excel
Reporting and data analysis
Workforce management and forecasting
Process improvement and continuous improvement methodologies
Effective verbal and written communication
Performance and quality management

Key Responsibilities:

Lead and support day-to-day Consumables Management Operations.
Monitor team performance and drive achievement of operational goals and service levels.
Serve as the escalation point for operational and customer-related issues.
Analyze root causes and implement corrective actions to improve performance.
Utilize data, reports, and metrics to support decision-making.
Collaborate with internal stakeholders and cross-functional teams to meet business requirements.
Support workforce planning, capacity management, and forecasting activities.
Identify and implement process improvement opportunities.
Coach and develop team members to strengthen performance and capability.
Ensure compliance with operational processes, policies, and quality standards.

Key Outputs / Tangible Results:

Achievement of operational KPIs and service levels
Improved team productivity and performance
Timely resolution of escalations and operational issues
Accurate operational reporting and analysis
Effective workforce planning and forecasting
Process improvement initiatives and measurable efficiencies
High-quality customer and stakeholder support
Strong team engagement and development outcomes

Organizational Strategies & Objectives:

Support operational excellence and customer satisfaction.
Drive performance, quality, and process compliance.
Promote a culture of continuous improvement and innovation.
Enable data-driven decision-making through reporting and analytics.
Foster collaboration across teams and stakeholders to achieve business goals.

Relevant Credentials:

Bachelor's Degree in any field.
Minimum of 2 years of leadership or supervisory experience.
Experience in operations, shared services, customer support, or related environments.

Must Haves:

Bachelor's Degree.
Minimum 2 years of experience leading a team.
Strong leadership and people management skills.
Strong problem-solving capability.
Proficiency in Microsoft tools and applications.
Strong communication and stakeholder management skills.

Nice to Haves:

Power BI reporting experience.
Workforce management experience.
Forecasting experience.
Experience with Power Automate or Power Apps.
BPO or shared services background.
Manufacturing or Industrial Engineering experience.
Continuous improvement or process optimization experience.

Role Considerations:

Based in Cebu City.
Onsite work arrangement for the first six months.
Hybrid setup may be available after regularization, subject to performance and manager approval.
Candidates outside Cebu must be willing to relocate at their own expense.
Must be willing to work EMEA or North America (NA) shifts based on business needs.

#LI-NL1

#LI-Onsite

About Xerox

Xerox has been redefining the workplace experience for over a century.

As a services-led, software-enabled company, we power today’s hybrid workplace through advanced print, digital, and AI-driven technologies. In 2025, Xerox acquired Lexmark—expanding our global footprint, strengthening service capabilities, and equipping us to deliver an even broader portfolio of workplace technologies to our clients. Today, we continue our legacy of innovation to deliver client-centric, digitally driven solutions that meet the needs of a global, distributed workforce. Whether in offices, classrooms, or hospitals, we help our clients thrive in a constantly evolving business landscape.

Industry

Consulting & Advisory

Company Size

10,000+ employees

Headquarters

Norwalk, Connecticut

Year Founded

Unknown

Website

xerox.com

Social Media