Job Description

Business Overview

The Rakuten Group offers over 70 services across various fields, both domestically and internationally.
These include internet services such as e-commerce, travel, and digital content; FinTech (financial) services like credit cards, banking, securities, e-money, and smartphone payment apps; mobile services including carrier businesses; and professional sports. By organically linking these services around a membership centered on Rakuten members, we have formed a unique "Rakuten Ecosystem" (economic zone) unlike any other.

See Rakuten's business in numbers:
https://corp.rakuten.co.jp/careers/services/

Department Overview

Rakuten Travel is one of Japan's largest comprehensive travel booking sites, providing services for hotels, ryokans (Japanese inns), rental cars, and more.
We are pioneering the future of the travel industry with the following vision and mission.

- Vision: To be the leading travel company in Asia
- Mission: To provide better experiences than ever before and be the platform where partners shine brightest in the world

As a core sales department of Rakuten Travel, we support the growth of small-scale accommodation facilities, which account for approximately half of the 44,000 facilities nationwide, through Rakuten Travel's tools and our consulting services.

Rakuten Travel: http://travel.rakuten.co.jp/
Recruitment Information, Business Introduction, Head of Business Message, etc.: https://corp.rakuten.co.jp/careers/travel/

Position:

Why We Hire

Empowering small-scale accommodation facilities is an indispensable element in accelerating Rakuten Travel's business growth.
Our Consulting Sales Group is strengthening its structure to further expand the sales of accommodation facilities and contribute to our company by deeply promoting the utilization of Rakuten Travel to address the diverse challenges faced by individual accommodation facilities.

We are seeking multiple individuals who can join us in building the future of Japan's accommodation industry, enabling small-scale accommodation facilities rooted in their local communities to shine brightest through the Rakuten Travel platform.

A Front-line Business Creation Phase Supporting Japan's Tourism Industry
You will be involved in a highly social mission on the front lines, maximizing the potential of small-scale accommodation facilities that support Japan's tourism industry through Rakuten Travel's vast platform.

Autonomy to Respect Diverse Personalities and Drive Business with Your Ideas
We are a small, elite organization where members of a wide range of ages and diverse backgrounds leverage their knowledge and respect each other. Since individual members have significant autonomy and can participate in decision-making with speed, you will experience an environment where your ideas and proposals directly contribute to the future of accommodation facilities and, by extension, the growth of our business.

Towards the Next-Generation Business Person: Diverse Skills and Limitless Career Paths
Beyond mere sales skills, you will acquire a wide range of knowledge and practical skills, including consulting skills that lead to maximizing sales for accommodation facilities, internal business improvement skills, AI utilization, data analysis and proposal skills, and small-scale team management, enabling you to handle multiple tasks. Depending on your ambition and performance, you can aim for diverse career paths, such as business owner, management positions, or career advancement to other departments within the Rakuten Group.

Rakuten Ecosystem as Your Weapon: Consulting with Overwhelming Competitive Advantage
Leveraging Rakuten Travel's extensive data and know-how, combined with the diverse platforms of the Rakuten Ecosystem, including Rakuten Ichiba, enables us to offer consulting proposals with a competitive advantage unmatched by other companies. Providing optimal solutions for accommodation facilities across the group maximizes your value as a consultant.

Position Details

This position involves consulting sales targeting small-scale accommodation facilities nationwide, maximizing the use of the Rakuten Travel platform.
Our mission is to empower the potential of accommodation facilities by providing data-driven analysis and innovative solution proposals to address their management challenges such as sales improvement and customer acquisition.
As we are responsible for accommodation facilities across the country, direct on-site sales visits are generally not conducted; our consulting is primarily remote, utilizing phone, email, and online meeting tools.

- Consulting to maximize sales for assigned accommodation facilities
- Data analysis, campaign proposal
- Operational support for accommodation facilities via phone and email
- Handling internal projects
- Solution proposals for business improvement and IT promotion

Work Environment

Organizational structure
- Consulting Sales Group: 5 members
- Age Range: A wide range of ages from 20s to 50s are active (including 2 mothers working)
- New Graduate to Mid-Career Hire Ratio: New Graduates 40%, Mid-Career Hires 60%

The main background of mid-career employees
- Experience as a planner or in advertising/PR in the bridal industry
- Sales assistant experience at an airline company

Career path examples of mid-career employees
- Promoted to Leader within 3 years of joining, and to Manager within 5 years of joining

Mandatory Qualifications:

Skills/Experience
- Sales experience of 1 year or more
- Basic PC skills (Excel, PowerPoint)

Desired Candidate Profile
- High communication skills and the ability to involve internal and external stakeholders to drive projects forward
- A challenging spirit that is not afraid of failure and constantly strives for new challenges and goals
- A strong will to take ownership of problem-solving and achieve results in any environment

Desired Qualifications:

Skills/Experience
- Experience in management consulting for accommodation facilities
- Experience using data analysis tools (Tableau, advanced Excel analysis, etc.)
- Knowledge and practical experience in digital marketing (SEO/SEM, SNS marketing, advertising operations, etc.)
- Project management experience, or leadership experience in a small team
- Experience in data processing and analysis using programming languages such as Python
- Strong interest and eagerness to learn about new technologies (AI, SaaS, etc.)

Job Type/Industry
- Practical experience in the travel industry (hotels, ryokans, OTAs, travel agencies, etc.)
- Practical experience at a consulting firm
- Experience in the WEB/IT industry

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1, Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link
- Benefits: https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/

#business #consultingsales #commerce #RakutenTravel