Microsoft Industry Solutions Delivery helps customers translate ambitious AI strategies into measurable business outcomes. The AI Business Solutions practice is expanding its role from technology implementation to leading repeatable Frontier transformation programs that combine business transformation, Microsoft technology, human-and-agent operating models, and disciplined delivery.
The Frontier Program Manager leads complex, cross-functional customer programs from early shaping through value realisation. This role connects customer ambition to an executable transformation roadmap, orchestrates One Microsoft and partner teams, embeds AI-first delivery as the default operating model, and converts successful engagements into reusable plays, assets, and customer evidence that can scale across Asia.
Role mission
Lead strategic Frontier programs with customers, deliver measurable business outcomes through AI-native ways of working, and make every engagement a source of reusable capability for ABS Asia.
Lead Frontier transformation programs- Own end-to-end program outcomes across the four ABS transformation plays. Translate customer priorities into a sequenced transformation roadmap, measurable outcomes, governance, and delivery plan.
Shape the opportunity early- Partner with account teams, architects, consultants, business leaders, and specialists during envisioning and qualification. Shift the conversation from product scope to customer business outcomes, value, adoption, and the operating changes required to sustain impact.
Orchestrate One Microsoft delivery - Bring together cross-solution and cross-functional teams across ABS, Cloud and AI, Security, engineering, support, partners, and customer stakeholders. Establish clear decision rights, dependencies, escalation paths, and an integrated program rhythm.
Make AI-first delivery the default - Design and run an AI-enabled program operating model across planning, estimation, RAID, status reporting, forecasting, documentation, governance, and knowledge management. Use approved agents, Copilot experiences, automation, templates, and reusable delivery assets while retaining named human accountability for validation and decisions.
Drive quality, predictability, and commercial performance - Manage scope, milestones, dependencies, finances, risk reserve, consumption, change control, and customer health. Identify risk early, engage the appropriate response and recovery mechanisms, and maintain transparent executive-level governance.
Measure and realise value - Define baselines and outcome measures with customers, track time-to-value and business impact, and use evidence to guide prioritisation and investment decisions. Connect delivery outcomes to adoption, consumption, expansion, and customer success stories.
Codify and scale what works - Harvest repeatable patterns, playbooks, templates, agents, methods, case studies, and lessons from each engagement. Contribute them through the relevant governed repositories and communities so other teams and countries can reuse them.
Lead change and build capability - Coach project managers and delivery teams in Frontier program leadership, AI-enabled governance, agile and product-oriented delivery, and executive communication. Create an inclusive environment that supports learning, experimentation, accountability, and continuous improvement.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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