岗位职责
1.基于客户要求，提供色谱质谱等仪器的实操指导，进行培训或咨询方案设计等支持；
2.基于客户工作流，进行指导或提出优化建议，助力客户降本增效；
3.演示仪器硬件/软件操作或维护流程，解答用户问题，跟踪用户需求；
4.提供持续支持并跟进、并及时反馈培训/咨询结果；
5.关注行业动态，跟踪应用热点问题，发掘培训/咨询/解决方案需求，开发制作培训材料，与关联部门同事积极协作，用针对性培训服务提升用户体验。
岗位要求
1.硕士及以上学历，仪器分析、分析化学、环境、食品、材料等相关专业；具备 2 年及以上检测分析、应用支持或分析方法开发相关工作经验者优先。
2.熟悉应用化学相关市场，具备 GCMS、LCMS 或 ICPMS 等色谱质谱分析仪器软硬件使用经验，能够独立完成仪器操作、方法开发、问题排查及日常维护；熟悉环境监测、食品安全、材料/化工、石化、疾控等行业的典型应用场景、工作流程及相关法规要求。
3.具备较强的主动学习能力、沟通表达能力和客户服务意识，能够为客户提供专业、及时的技术支持；具备良好的英语听说读写能力，并能适应约 50% 的出差频率。
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
35% of the Time
Day
No End Date
Services & Support
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
