Regular, Full-time
JOB DUTIES/RESPONSIBILITIES:
• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Meets or exceeds associate performance standards consistently
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
• Uses basic internet navigation to access and print information and reports
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
• Performs other duties as assigned
REQUIRED SKILLS:
• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
PREFERRED SKILLS:
• Sales experience
• Knowledge of offered products and services
JOB REQUIREMENTS:
• 16 years of age or older
Sales
United States
01285: Sears FLorida Mall FL
Orlando
01285
FL0801: Consultative Sales Trainee - C
8001 S ORANGE BLOSSOM TRL
FLS- SEARS FLORIDA MALL FL
Orlando
FL
32809
Equal Opportunity Employer / Disability / Vet.
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Sears Stores
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Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve its members – wherever, whenever and however they want to shop. Transformco is home to Shop Your Way®, a social shopping platform offering members rewards for shopping at Sears, Kmart and other retail partners. Transformco operates through its subsidiaries with full-line and specialty retail stores across the United States.
