Job Description

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Maximum Term/Fixed Term (Fixed Term)

• The role of the Workforce Management is to work collaboratively with leadership stakeholders and their teams to uplift Workforce management services, drive performance uplift and to build operational leadership capability

• Lead the monthly workforce planning and forecasting activities across BUs, reconciliation, understand performance drivers, provide explanations plan variances/prior reporting periods and propose and support improvements

• These goals will be enabled by building relationships and identifying opportunities to embed and elevate foundational skills and tools, which will in turn enable leaders to strive for high performing teams, with a growth mindset, that will benefit our colleagues and customers

• This role is a trusted partners across EWPP, Enterprise Operations and broader T&EO teams and across NAB, thought leadership and execution of performance and operational excellence

• This role has no BEAR accountabilities and is not a responsible manager.

YOUR RESPONSIBILITIES

• Collaborating with the BU Workforce Planners and contribute to workforce planning activities including, but not limited to, forward view for financial year planning

• Identifying and action opportunities and deliver actionable insights for operational improvement

• Guiding & supporting Executive, Heads of and Operational leaders on workforce planning activities

• Educating stakeholders about analytics and operational best practice

• Develop and maintain workforce management models, insight reporting (WFM) and support business strategic deliverables

• Escalation of risks, issues and blockers

• Proactively managing risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified.

SKILLS & EXPERIENCE REQUIREMENTS

Experience

• Minimum of 8 years in a Workforce/ Operations/ Strategy Advisory/ Consulting/ Project Leadership role ideally within Financial Services and/or Banking sectors

• WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals, end to end process from forecasting to modelling & planning

• Proven experience working in medium/large WFM environments, supporting multiple channels, looking after multiple key stakeholders as primary skills

• Demonstratable experience in the use of Anaplan or similar WFM planning tools, performing forecasting from top to bottom processes ranging from interval management to budget planning and forecasting

• Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level & in some instances Executive level, Partner with other WFM specialist teams as well as Change/Projects, L&D & other WFM Support team

• Advanced skills of software and spreadsheet applications (Excel/ Access/ SQL,...)

• Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required.

Essential capabilities

• Workforce analytics, time management and project management

• Advanced forecasting capability

• Ability to blend and connect the right resources and ability to multi-task and adapt to changing priorities

• Strong communication and interpersonal skills including the ability to influence stakeholders from leads to executives

• Stakeholder management & relationship building skills

• Knowledge of Workforce Management Technology and/or Operations

• Ability to work autonomously & towards tight deadlines.

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.