Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Contract type Fixed Term Contract until March 2028, with the possibility of extension.

Hours: 36 hours per week, Monday to Friday.

Pay band 7

Salary: £30,839 plus £3,300 London Market Allowance for those in the London area only.

Location London, Cardiff, Edinburgh, Belfast .

Closing Date: 8th July 2026

Benefits Include, but are not limited to:

• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme

Requirements:

Please note that candidates must have the pre-existing (permanent) legal right to work in the UK at the time of application. Visa Sponsorship and relocation assistance is not provided.

Role Context

UK-German Connection is a bilateral government initiative for school and youth links between the two countries. UK-German Connection is dedicated to supporting partnerships and exchanges, offering intercultural opportunities, and facilitating connections between schools, youth groups and young people in the UK and Germany. UK-German Connection works in collaboration with partner agencies in Germany; the UK office is hosted by the British Council as its accountable organisation.

Role Purpose

The Consultant will be responsible for managing the Communications and Monitoring & Evaluation strand of UK-German Connection activity. This includes:

• Maintaining and enhancing UK-German Connection’s visibility amongst stakeholders, partners and customers and relevant sector audiences
• showcasing and celebrating successful UK-German partnerships and exchanges
• providing a platform (first port-of-call) for UK-German opportunities to raise awareness of opportunities and encourage participation and engagement
• reporting on activity, engagement and impact for stakeholder awareness
• aligning and complementing bilateral UK-German Connection activity with British Council Communications and M&E.

Main Accountabilities

Communications

• Manage UK-German Connection communications, including project-related outreach, materials, storytelling and events.
• Coordinate communications updates across the team and all UK-German Connection activity.
• Assess project activity and feedback for showcasing purposes.
• Coordinate UK-German Connection’s overall web presence and social media accounts, and produce relevant and compelling digital content, including images and video.
• Support the development and visibility of a new digital offer.
• Manage UK-German Connection’s attendance at external events.
• Manage relevant customer, partner and stakeholder contacts.

Customer Service

• Consistently provide high quality service to all customers, minimising mistakes at each stage of the programme/project cycle.
• Tailor customer service activities to customer needs and circumstances and engage in an open and supportive dialogue.
• Acknowledge and respond to enquiries within agreed timescales and to a high communication standard. Ensure through cross-functional work that consistent messages are delivered to applicants and participants.
• Manage delivery of customer enquiry mailboxes.

Monitoring & Evaluation (M&E)

• Manage evaluation and reporting according to stakeholder needs, including British Council-internal reporting and evaluation reports for the bilateral UK-German Connection Steering Group.
• Coordinate M&E updates across the team and all UK-German Connection activity.
• Contribute to the development of stakeholder and external reporting.
• Manage relevant customer, partner and stakeholder contacts.

Programme and Project Management

• Oversee the life cycles of projects and events to ensure work is delivered on time and to a high standard. This includes general administration, communication and correspondence with partners, briefings, logistics (where applicable), facilitating events and workshops, review of reports, and post-activity follow-up.

• Manage project/event data, records and finances and keep relevant systems up-to-date.
• Evaluate the quality, reach and impact of activity for reporting purposes and to inform strategic reviews and development.

Business Assurance, sustainability and efficiency

• Review, improve and implement the business processes and systems for delivering UK-German Connection programmes ensuring quality standards are efficient and in line with corporate, Cultural Engagement, and stakeholder requirements.

Team Membership and Contribution:

• Actively contribute to own performance planning, management and review processes, and engage in continuous learning and professional development.
• Support the delivery of operational plans for own area of work.
• Ensure professionalism is demonstrated in your area and client needs and perspectives are reflected in your behaviours and focus.
• Seek to understand the interdependence and connections the team has with other functions and teams within Cultural Engagement and the wider organisation.

Requirements of the role

Minimum/essential

• Experience of schools and youth sectors
• Experience of embedding process/system improvements to increase efficiency levels or deliver increased value for money
• Experience of working in a busy, target driven environment to deliver high quality products and services
• Intercultural competence and awareness, particularly of the UK and Germany; intercultural communication skills
• Effective interpersonal, communication and influencing skills (including with international customers and stakeholders)
• Strong customer service approach and experience of providing advice and guidance
• Aptitude and willingness to learn and acquire new skills and an active interest in development and innovation
• Ability to work both independently and cooperatively as a team member
• Sound IT knowledge and ability to use IT systems. Delivering products and services in line with agreed standards including through SharePoint, Teams and shared Outlook Mailboxes
• Excellent data management skills and high levels of attention to detail and accuracy

Desirable

• Effective analytical skills: able to collate and interpret multiple data sets, validate, analyse and use data to make recommendations and inform decision-making.
• Coordinating and facilitating workshops and events
• Knowledge of issues affecting mobility and partnerships between the UK and Germany
• Knowledge of safe-guarding principles and practices
• Experience of website- editing (esp. Wordpress), content-management and/or CRM systems
• Experience with design software (e.g. Canva or InDesign)
• Aptitude to ‘write for impact’ and excellent editing and proofing skills

Language Requirement

Competence at C2 level in English and C1 (min. B2) level in German

Additional Information

There will be occasional evening and weekend work as well as occasional travel within the UK and to Germany.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org