Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s Canadian Personal, Digital, Investing Technology and IT Transformation team, you’ll play a key role in enhancing the reliability, performance, and availability of complex software systems and services. As a Consultant, Site Reliability Engineering, you’ll apply advanced software engineering principles to design and implement robust monitoring frameworks, automate operational workflows, and optimize end-to-end client experiences. You’ll guide teams in balancing feature innovation with operational excellence, establish error budget-based decision-making frameworks, and champion a culture of continuous improvement. You’ll also lead incident response and root cause analysis, collaborate with cross-functional partners, and ensure compliance with evolving policies and standards to support enterprise-wide reliability goals.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Automated Deployments and Release Management – Manage and optimize automated application deployments across multiple environments, ensuring consistency, reliability, and efficient releases.

• Monitoring, Incident Response, and Post-Mortem Analysis – Proactively monitor system health and performance, lead incident response and post-mortem analysis, and implement preventive measures to strengthen operational resilience.

• Continuous Improvement and Toil Reduction – Evaluate and enhance systems, processes, and tools to drive reliability, scalability, and efficiency, focusing on reducing manual operational work through automation.

• Observability and Telemetry – Define, implement, and maintain observability strategies, including telemetry, logging, tracing, and alerting, to ensure deep visibility into application behavior and performance.

• Collaboration and Knowledge Sharing – Consult and collaborate across the organization to align on reliability best practices, support consistency, and contribute to the development of standards and documentation.

• Production Support Readiness – Coordinate with production support teams to ensure operational readiness, analyze service level indicators and objectives, and maintain risk registries.

Who you are

• You have advanced technical expertise You bring a minimum of 5 years of experience in site reliability engineering, application support, or DevOps roles, with a strong focus on automation and operational excellence.

• You’re an automation advocate You have demonstrated expertise in automating deployments, incident response workflows, and operational tasks using scripting and orchestration tools such as Python, PowerShell, Bash, or JavaScript.

• You understand observability and AIOps You have hands-on experience applying automation and machine learning to observability, anomaly detection, and incident resolution, and are proficient with tools like Dynatrace and Splunk.

• You influence without authority You excel at collaborating across teams, building relationships, and sharing knowledge to drive reliability improvements, even when you do not have direct authority.

• You’re security-minded You are familiar with application security best practices, including authentication, authorization, secrets management, and secure coding principles.

• You have a strong educational background You have a bachelor’s degree in computer science, engineering, or a related technical field, or possess equivalent practical experience.

• Values matter to you You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Thinking, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Technical Writing