Job Description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,

• Pricing strategy,

• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role

We are looking for a Consultant to join Syncron’s Customer Excellence team in Bangalore. As a Consultant you will advise our customers on their agenda to transform their service and after-sales business into a competitive differentiator.

you will help define, configure, test, and deploy game changing business solutions in state-of-the-art architectures. Our international customers are leading companies from the construction equipment, automotive, agriculture, aviation industry, and other related fields.

During the ramp up period you will get familiar with Syncron’s products and processes by utilizing our eLearning platform and participating in actual customer projects. Your personal mentor and the members of your international project team will support you to quickly learn what you need. As you grow you will be given more senior responsibilities. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development.

What would you do?

You are an awesome colleague, always seeing the possibilities and accept challenges to grow your horizon. You 

• Have completed university with a qualified degree, preferably in Industrial Management or Economics 

• Have 3+ year’s work experience as a consultant from leading consulting and/or software organization.

• Are interested in leveraging Information Technology to achieve business objectives. 

• Take accountability for your customer’s needs and aim to deliver best results for your clients. 

• Can understand and document customer requirements. 

• Explain complex processes easily. 

• Enjoy presenting to a group and lead through a workshop to achieve set objectives. 

• Have a structured work approach and stick to your goals. 

• Fluently communicate in business English in person or writing 

• Are happy to travel the world to occasionally spend time directly with your clients.

Who you are? / What we expect:

You are in the first line to ensure Syncron customers realize the most value from our solutions, by 

• Implementing and documenting end-to-end business processes based on Syncron’s best practices and standard software solutions 

• Gathering, analyzing and documenting customer requirements and bringing them in line with the contracted project scope 

• Setting up Syncron’s solutions to enable customer value

• Defining the integration of the Syncron solution within the customer’s IT landscape (definition of relevant data flows and data mappings, specifically with regards to the customer’s ERPs in close collaboration with the Technical Architect from Syncron’s project team 

• Managing the project scope in close collaboration with Syncron’s and the customer’s project manager 

• Develop and maintain relationships with customers, stakeholders, and other team members to ensure effective communication and collaboration  

• Identifying needs and additional services to optimize customer value 

• Collaborating with Syncron Customer Success Managers to drive customer satisfaction 

• Collaborating with Product Management department to improve Syncron solutions 

The icing on the cake:

You can bring your application to the top of our list, by having 

• Experience building business solutions based on standard software. 

• Experience in implementing SaaS solutions 

• Strong experience in the after-sales domain

We offer:

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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