Job Description

Location: Gurugram,Haryana,India

About us

Exotel is the leading customer engagement platform and virtual telecom operator in emerging markets. Since 2011, Exotel has enabled over 50 million daily interactions through its cloud-based suite of communication tools spanning voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel empowers unified customer engagement in markets such as India, Southeast Asia, the Middle East, and Africa.

Some of the fastest-growing companies, including Ola, Swiggy, Flipkart, Byju’s, Urban Company, HDFC Bank, and Zomato, rely on Exotel for their customer communication needs. With a robust ecosystem combining Exotel’s communication APIs, Ameyo’s omnichannel contact center, and Cogno AI’s conversational platform, Exotel is now a $100 million Series D-funded company with an ARR of $60 million.

About the Role

We are hiring a Consultant – RevOps & GTM Strategy to support the build and execution of a predictable, data-driven GTM operating system across business clusters.

In this role, you will work closely with Sales and Customer Success teams to improve pipeline visibility, forecast discipline, and renewal tracking, while ensuring strong CRM hygiene and reporting accuracy.

Note: This role does not include Deal Desk ownership, pricing approvals, or commercial exceptioning.

What You’ll Do

1. GTM Cadence Support

• Support weekly/bi-weekly GTM reviews with Sales & CX teams
• Track pipeline movement, renewals, risks, and follow-ups
• Help drive consistency in execution cadence across teams.

2. CRM & Data Hygiene

• Ensure CRM hygiene (stage updates, close dates, basic data accuracy)
• Support reporting and dashboard updates
• Drive adoption of standard processes and workflows

3. Renewal & Pipeline Tracking

• Assist in tracking renewals, risk flags, and follow-ups
• Ensure timely updates and visibility on key accounts and deals
• Support teams in improving pipeline discipline.

4. Playbooks & Process Improvement

• Contribute to building playbooks and templates (QBRs, renewals, pipeline reviews)
• Identify basic process gaps and suggest improvements
• Support execution of GTM programs and initiatives.

5. Cross-functional Coordination

• Work with Business Systems, BI, and Sales/CX teams
• Help ensure data accuracy and operational alignment
• Act as a support layer between strategy and execution.

What Success Looks Like

• Improved CRM hygiene and data reliability
• Better pipeline visibility and tracking
• Timely and structured GTM cadence execution
• Strong support in renewal tracking and follow-through.

What We’re Looking For

Must-have

• 2–4 years in RevOps / GTM Ops / Sales Ops (B2B SaaS preferred)
• Basic understanding of CRM systems (Salesforce preferred)
• Strong attention to detail and execution rigour
• Good analytical and communication skills
• Ability to work in a fast-paced, evolving environment.

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