Job Description

What You'll Achieve

You will evolve beyond traditional project management into the role of a trusted value orchestrator — someone who doesn't just track milestones but actively shapes customer confidence, mitigates risk before it materializes, and identifies lifecycle value and expansion opportunities throughout every engagement. From managing daily workflows and shift-level task sequencing to resolving real-time onsite challenges, your work will directly ensure that the promise made during the sale becomes the reality experienced by the customer, reinforcing Dell Technologies' reputation as an outcomes-driven partner.

You will:

• Lead end-to-end delivery of customer projects and programs. Manage project scope, schedule, risks, dependencies, and stakeholder communications.
• Act as a trusted advisor to stakeholders. Coordinate cross-functional teams across IT, Engineering, and Support. Develop and execute implementation plans that align with customer business objectives. Drive operational, financial, and customer satisfaction targets.
• Identify risks proactively and implement mitigation strategies. Support strategic initiatives to improve services delivery processes and capabilities.
• Own customer relationships and ensure successful outcomes throughout the engagement

Essential Requirements:

• 10–12 years of experience in project or program management within technology services, IT infrastructure deployment, or data center operations, with a proven track record of delivering complex, customer-facing deployment projects.
• Exceptional communication, coordination, and stakeholder management skills, with the ability to operate as a credible onsite lead and advisor to technical teams, vendors, contractors, customer executives, and internal leadership simultaneously.
• Demonstrated ability to manage multiple concurrent Projects/Programs, balancing scope, schedule, cost, and quality — including daily task tracking, issue troubleshooting, and transparent reporting to program leadership.
• Demonstrated ability to apply formal problem-solving and issue-resolution methodologies to maintain project momentum

Desirable Requirements:

• Strong background in customer-facing consulting and advisory services. Strong understanding of service delivery operations, SLAs, KPIs, and operational excellence frameworks. Expertise in risk management, governance, and executive reporting. Data-driven decision-making skills with experience using metrics to drive business outcomes.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.