Job Description

Consultant, Payroll Solutions

Department: Operations

Employment Type: Permanent

Location: Kuala Lumpur, Malaysia

Reporting To: Team Manager, Payroll Solutions

Under the guidance of the Payroll Team Manager, you will manage end-to-end payroll operations and client accounts, ensuring accurate, timely, and compliant payroll delivery. You will also act as a trusted advisor to clients on payroll matters, maintaining strong relationships while ensuring compliance with Malaysian labour laws and statutory requirements.

On a typical day, you’ll be…

• Processing payroll accurately and on time in line with service level agreements
• Managing client accounts, responding to queries, and maintaining strong client relationships
• Preparing payroll reports, statutory submissions, and ensuring compliance with local regulations
• Coordinating with internal teams (e.g. Finance and IT) to ensure smooth payroll operations and system accuracy
• Handling payroll changes, reconciliations, and banking administration with proper controls
• Supporting system updates, troubleshooting issues, and ensuring statutory changes are reflected
• Ensuring invoicing accuracy, and supporting renewals
• Initiate and attending monthly governance call or meetings with clients to discuss area for improvement, if any

To be truly effective you will…

• Have good knowledge of Malaysian payroll processes, statutory requirements, and labour laws
• Have similar field ie. Payroll /Outsourcing environment experience for at least two (2) years and above.
• Demonstrate high attention to detail, accuracy, and ability to meet tight deadlines
• Be proactive, responsive, and able to manage multiple client accounts effectively
• Communicate confidently and professionally with clients and internal stakeholders
• Show good problem-solving skills and know when to escalate issues appropriately
• Maintain confidentiality and uphold high standards of integrity
• Be collaborative, adaptable, and committed to continuous improvement in service delivery