PRIMARY SKILLS
Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals.
Core App Support: Troubleshooting skills for Exchange Online, Teams, and OneDrive.
SharePoint Basics: Understanding of SharePoint site permissions and document libraries.
File and Print Services: Troubleshooting, setup
Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications.
Advanced Architecture: Deep expertise in tenant design, domain management, and routing.
Automation Engineering: Mastery of advanced PowerShell scripting and Microsoft Graph API.
Identity & Governance: Expert knowledge of Entra ID Conditional Access and Identity Protection.
Security & Compliance: Hands-on experience with Microsoft Purview and retention rules.
ROLE AND RESPONSIBILITIES
Design and implement advanced conditional access and data protection policies.
Build advanced PowerShell automation scripts to optimize routine tenant management.
Investigate complex, escalated Level 3 technical issues and security events.
Manage third-party application integrations via Entra ID enterprise registrations.
Audit tenant configurations against industry compliance and security benchmarks.
Manage daily user provisioning, licensing, and access control settings.
Monitor Microsoft 365 service health dashboards and report active outages.
Update documentation for internal IT procedures and user self-service guides.
Assist in standard data migration tasks using native Microsoft utilities.
Configure standard shared mailboxes, distribution lists, and security groups.
Driving key KPI improvement month on month
Drive Knowledge Management , Process management, Client sign off
Drive Key initiatives, CSIP, Automations , Customer Value additions
Drive Ticket Reduction, Effort Reduction,
Lead Client discussion on Key initiatives driving and outcomes
Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
Understanding and adopting AI in the area of operation and able show value addition to client.
Drive CSAT and TCSAT >4.5 /5
Fluent in English, in both oral and written communication
Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Education: Bachelor's degree in Computer Science, engineering, or related technical field.
Experience: 4 to 6 years of enterprise-level Microsoft 365 administrative experience.
Certifications: Microsoft 365 Certified: Administrator Expert is highly preferred.
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply
PREFERRED SKILLS
Cloud Integration: Understanding of broader Azure infrastructure and cloud security practices.
Hybrid Infrastructure: Managing hybrid Exchange servers and Microsoft Entra Connect sync.
Active Directory: GPO, Clean-up
BEHAVIORAL ATTRIBUTES
Customer Focused: Patient, helpful approach when guiding non-technical end-users.
Detail Oriented: Accurate execution of user lifecycle processes and access rights.
Quick Learner: Enthusiastic about mastering new platform features and updates.
Analytical Thinker: Strong root-cause analysis skills for complex systemic platform issues.
Strong Communicator: Confidently presents technical strategies to leadership and security teams.
YASH Technologies is a consulting-led transformation partner with a proven track record of helping customers address their current and prospective digital transformation challenges. Recognized as "Large enough to transform and small enough to care," our customer-centricity and robust value systems have helped us earn the trust of our clients globally and enabled us to be the "Digital Partner of choice" of 75+ global F500 companies. We combine battle-tested consulting, technology, advisory, and outsourcing services capabilities "Glocally" with a consultative & value-centric approach to enable clients to achieve unprecedented performance and revenue growth at optimized costs. We are incredibly passionate about our mission - driving customer success, engaging with our associates, and giving back to the communities in which we live. We have fostered an environment that empowers associates and allows them to actualize themselves while enabling them to deliver exceptional experiences to our customers and partners.
We deeply treasure the trust evolve as an organization to bring our business, industry, and technology experience to develop and optimize innovative business-driven technology solutions for our customers. Regarding our vision, mission and values, YASH is focused on building long-term relationships and working with clients as an extended team. As such, YASH has created a culture where people feel empowered to make a difference; where every YASHian is passionate about innovation and collaboration; and where we take care of each other, our clients, our partners, and our communities just because it is the right thing to do.
