Standard Bank Group

Consultant, Motor Insurance Claims

Standard Bank Group  •  Roodepoort, ZA (Onsite)  •  2 days ago
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Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage, assess, and finalise motor insurance claims in accordance with policy terms, regulatory requirements, and company standards. The role focuses on delivering a fair customer experience while mitigating risk and proactively identifying and addressing fraudulent claims.

Qualifications

Type of Qualification: Diploma
Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited qualification

Experience Required

Insurance

The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant.

Additional Information

Behavioural Competencies:

  • Customer-centric and service-driven
  • Resilient, adaptable, and able to perform under pressure
  • Highly analytical with strong problem-solving ability
  • Decisive, assertive, and confident
  • Ethical, fair, and demonstrates high integrity
  • Proactive, accountable, and reliable team player

Technical Competencies:

  • Strong understanding of short-term motor insurance products and policy interpretation
  • Risk and cost management awareness and application
  • Computer literacy (Microsoft Office Suite and Office 365)
  • Analytical capability and attention to detail
  • Fraud detection, investigative analysis, and reporting capability
Standard Bank Group

About Standard Bank Group

As a brand with a legacy of over 160 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa.

With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner.

As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg , ZA
Year Founded
1862
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