Job Description

• 7 month opportunity (2/3/2026 - 2/10/2026)
• Help our customers stay warm this winter!
• Adelaide CBD based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Are you quick on the keyboard and great at crafting clear, friendly messages? As a Digital Customer Service Consultant, you’ll support customers through written channels such as email, web enquiries and messaging platforms. You’ll interpret customer needs, provide accurate and timely information, and resolve issues with a helpful, human tone—all while delivering a smooth, seamless digital experience.

Why this role matters

• Represents Origin’s voice across digital channels with clarity, consistency and empathy
• Delivers fast, accurate written responses that keep customers informed and supported
• Manages a wide range of requests: deliveries, billing, payments, account updates and product support
• Strengthens customer confidence by resolving issues efficiently through written communication
• Contributes to a streamlined end‑to‑end experience by maintaining high standards of accuracy, tone and professionalism

What you will bring

• Experience in customer service, ideally in digital or written communication roles
• Strong written communication skills—clear, concise, grammatically sharp and customer‑friendly
• Ability to interpret customer enquiries quickly and respond with tailored, solution‑focused messages
• Confidence in handling objections and complex questions through written channels
• A results‑driven, organised approach with the ability to manage multiple conversations at once

So, why join us?

• Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
• Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
• Free and confidential counselling for employees and family members.
• A great high energy team, that encourages interesting, rewarding, and engaging work!

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.