Job Title

Consultant

Job Code

655416

Grade

I3

Group

Government Products

Division

Absher

Department

Identities Services

Unit

Resident Products

ROLE PURPOSE

The aim is to state the overall significance of the job from the organization's perspective.

To deliver successful software solutions by providing technical analysis, solution design, development guidance, and problem-solving support that enables reliable and scalable digital services for resident products, in alignment with Elm’s policies, procedures, quality standards, and business objectives.

KEY ACCOUNTABILITIES & ACTIVITIES

This section describes the principal outputs required from the job.

Key Accountabilities

Key Activities

1. Technical Solution Design

• Design and architect software solutions that are scalable, maintainable, secure, and aligned with business goals.

• Analyze business and technical requirements to define suitable solution approaches and design options.

• Conduct research to identify relevant technologies, tools, and methodologies that can improve solution delivery.

2. Software Development & Implementation

• Contribute to the development and implementation of software applications, services, and technical components.

• Ensure development activities follow approved architecture, coding standards, and technical guidelines.

• Support the delivery of reliable software solutions that meet agreed functional and non-functional requirements.

3. Technical Problem Solving

• Solve complex technical challenges and design practical solutions to address software development issues.

• Analyze root causes of technical problems and recommend corrective and preventive actions.

• Optimize software systems to improve performance, scalability, reliability, and maintainability.

4. Product & Delivery Support

• Support the execution of software products and related initiatives, including planning, coordination, and delivery follow-up.

• Coordinate with product, project, and technical teams to ensure alignment between business needs and technical delivery.

• Support resource, timeline, risk, and dependency tracking for assigned technical workstreams.

5. Technical Documentation & Recommendations

• Prepare technical documentation, reports, and recommendations to support product plans and delivery decisions.

• Document technical designs, solution components, integrations, dependencies, and implementation considerations.

• Provide clear technical input to stakeholders to support decision-making and solution approval.

6. Financial & Effort Assessment Support

• Contribute to the assessment of technical effort, implementation complexity, and expected delivery requirements.

• Provide input on cost estimation, resource needs, and technical feasibility for proposed solutions.

• Support evaluation of solution options based on technical value, delivery effort, and business impact.

7. Quality Assurance & Compliance

• Ensure development, testing, and deployment activities follow approved best practices and quality standards.

• Validate that software solutions meet quality, security, performance, and maintainability expectations.

• Support testing, code review, and defect resolution activities to improve solution quality.

8. Stakeholder Collaboration & Technical Advisory

• Collaborate with cross-functional teams, including product, project, development, testing, and operations teams.

• Provide technical guidance and advisory support to stakeholders on solution design and implementation matters.

• Communicate technical risks, issues, dependencies, and recommendations in a clear and timely manner.

9. Policies, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

• Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

10. Information Security

• Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.

JOB SPECIFICATIONS

Academic and professional qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

• Master’s degree or relevant professional certifications are preferred.

Years and Nature of Experience

• 4+ years of relevant experience in software development, solution design, technical consulting, or related fields.

VERSION TRACKING

Prepared by:

First review by:

Approved by:

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