Consultant, I&O Operations supports the reliability, stability, and continuous improvement with Cargill. Operating within the Major Incident Management and IT Service Management (ITSM) function, this role coordinates major incident response activities, facilitates service restoration, monitors operational performance, and partners with technical teams, vendors, and business stakeholders to minimize service disruptions. The role contributes to process governance, operational reporting, and continuous service improvement initiatives while ensuring effective communication during critical major incidents and infrastructure events.
1. INCIDENT & MAJOR INCIDENT MANAGEMENT: Monitors, coordinates, and responds to infrastructure and application incidents, outages, and performance alerts, facilitating major incident processes, stakeholder communications, service restoration activities, and coordination across technical support teams.
2. DOCUMENTATION, REPORTING & CONTINUOUS IMPROVEMENT: Documents incidents, preliminary trigger cause, resolutions, and operational trends; develops reports and service insights to support decision making, governance reviews, and continuous improvement initiatives.
3. COLLABORATION & STAKEHOLDER ENGAGEMENT: Partners with vendors, service providers, technical teams, and business stakeholders to coordinate resolution activities, manage operational communications, and improve service reliability and user experience.
4. SERVICE GOVERNANCE & PROCESS IMPROVEMENT: Supports operational governance activities by analyzing incident trends, identifying improvement opportunities, facilitating major incident reviews, and contributing to the enhancement of ITSM processes, controls, and operational effectiveness.5. MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE: Minimum of 5 years of relevant work experience, typically reflecting 8–10 years of demonstrated experience in increasingly responsible operational and technology roles.
Minimum of 5 years of relevant work experience, typically reflecting 8–10 years of demonstrated experience in increasingly responsible operational and technology roles.
Cargill is a family company committed to nourishing the world in a safe, responsible and sustainable way. With over 158 years of experience, we sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. Whether it’s making alternative proteins for food manufacturers or helping farmers raise healthier animals with AI, we put as much care into how things are sourced as what we provide. We put people first. We do the right thing—today and for generations to come.
