Job Description

PRIMARY FUNCTION:

The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources (language and cross-cultural); coordinating the shipment of household goods, destination services and expense management.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provides single point of coordination for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family.
• Deliver Cartus’ core products and services (consulting, cross cultural, language, moving services, etc.) to assigned customers according to prescribed Cartus’ standards.
• Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer.
• Compile data and/or coordinate the compilation of data from internal Cartus departments to ensure the accuracy and timeliness of client reporting.
• Research foreign country specific information to assist clients in the development of new and existing international policies and compensation programs.
• Maintain and enhance relationships with Cartus’ internal departments and external suppliers/partners in regards to meeting and exceeding clients’ needs.
• Participate in special projects as needed, including client presentations, client/supplier training, trade conferences, etc.
• Maintain compliance with Cartus’ corporate policies, programs, and standards.
• Promote Cartus and partnership services to generate increased revenue.
• Recognize cross selling opportunities of Cartus’ products and services to assign clients to generate increased revenue.
• Any other duties as assigned by the Management.

CRITICAL DIMENSIONS:

• Clear and concise written and verbal communication skills
• Superior customer service skills
• Good planning & organization
• Detail oriented; ability to multi-task
• Team player
• Technical/professional knowledge
• Able to [learn to] deliver all Global Services products
• Cultural sensitivity
• Innovative and resourceful
• Good presentation skills
• Good interpersonal skills

DUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent.
• 2-5 years’ related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry.
• Bilingual and/or expatriate experience a plus.

Cartus is leaning into its essence, Where Mobility Meets Agility® With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate  Better Homes and Gardens® Real Estate,  Century 21®,  Coldwell Banker®,  Coldwell Banker Commercial®,  Corcoran®,  ERA®, and  Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies