Job Description

What Innovation Technologies contributes to Cardinal Health
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

Innovation Technologies consults commercial teams on opportunities to leverage innovative commercial technologies to achieve business objectives and activate new capabilities. Applying expert knowledge of market-leading solutions, this job family partners with business leaders, assesses opportunities for innovation and initiates the implementation of solutions leveraging Commercial Technologies teams.

The position is responsible for the day-to-day administration, configuration, support, and continuous improvement of the organization's customer onboarding platform, OnBoard Express. This role serves as a key liaison between Sales, Operations, Customer Onboarding (COB), and other cross-functional stakeholders to ensure onboarding solutions and workflows effectively support the acquisition and onboarding of customers across multiple classes of trade.

Responsibilities

• Administer, configure, maintain, and support the OnBoard Express platform, ensuring optimal system performance, usability, and alignment with business requirements

• Partner with Sales, Operations, Customer Onboarding (COB), and other business stakeholders to identify, document, and implement enhancements that improve onboarding efficiency and user experience

• Manage and maintain onboarding playbooks, workflows, business rules, and process documentation to support evolving business needs and regulatory requirements

• Facilitate recurring stakeholder meetings, including weekly and monthly governance calls, to review priorities, enhancement requests, project status, issue resolution, and operational performance

• Monitor active onboarding initiatives and projects, proactively identifying risks, delays, and bottlenecks while driving resolution and stakeholder communication

• Administer user access, security roles, permissions, and account management for both internal and external platform users

• Serve as the primary point of contact for system-related support, troubleshooting, and issue resolution, coordinating with technical and business teams as needed

• Provide Tier 1 support for the organization's legacy Customer Relationship Management (CRM) platform, including user account setup, access management, common issue resolution, and support of shared or group mailboxes

• Develop and maintain relationships with business partners to ensure onboarding systems and processes continue to meet operational objectives and customer expectations

• Participate in current and future business initiatives involving customer onboarding data, including system integrations, process automation efforts, data governance activities, and enterprise transformation projects

• Assist with testing, validation, deployment, and change management activities related to platform enhancements, upgrades, and new functionality

• Create and maintain system documentation, training materials, and operating procedures to support users and ensure knowledge transfer across teams

• Analyze platform usage, process effectiveness, and onboarding performance metrics to identify opportunities for operational improvement and increased efficiency

Qualifications

• 4+ years of experience, preferred

• Bachelor's degree in related field, preferred, or equivalent work experience, preferred

Anticipated salary range: $94,900 - $135,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 8/24/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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