Make a meaningful impact protecting the rights, safety and wellbeing of older people and adults with disability. As a Helpline Consultant, you will be the first point of contact for reports of abuse, neglect and exploitation. Using a person-centred, trauma-informed and rights-based approach, you will work with older people, adults with disability, families, carers, services and agencies to understand risk, strengthen safety, and support timely, practical outcomes.
This is a practical frontline role that applies principles aligned with domestic and family violence, safeguarding, and crisis response settings. You will combine sound judgement and empathy to uphold the rights of older people and adults with disability experiencing abuse, neglect, or exploitation. You will assess safety and wellbeing, gather and analyse information in accordance with legislation, and connect people with supports that reflect their needs, wishes, culture and circumstances.
You'll work in a collaborative, fast-paced environment alongside a capable and compassionate team dedicated to upholding the rights of older people and adults with disability.
You are confident in navigating complex situations and remain calm under pressure. You assess risk and make sound decisions in real time while documenting clearly and accurately. You thrive in fast-paced, team-driven environments.
You share our values of Service, Integrity, Accountability, Person-Centred Practice, Respect, and Collaboration.
Appointments are subject to reference checks and a National Criminal History Check.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
You will be joining a purpose-driven organisation where your work has visible impact. We offer:
Want more information? Visit our website to see more information on Working for us.
Working for the Ageing and Disability Commission provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, please attach
Describe a situation where you responded to a complex or high-pressure concern involving a person experiencing abuse. How did you assess risk, engage with the person and/or relevant stakeholders, and determine the appropriate response? What was the outcome?
If this role interests you, but you are not sure whether your experience is a perfect match, we encourage you to apply. We are looking for people with the right values, judgement and transferable skills, and we are committed to providing adjustments and support throughout the recruitment process.
Applications close Monday 5 October 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for ADC, please contact the hiring manager Danielle Clarke via Danielle.Clarke@adc.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Lisa Smith on 0456 199 105 or via Lisa.smith3@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
