WHAT YOU'LL DO: Responsibilities, What you can expect on a typical day:
Onboard Clients :You'll create exceptional onboarding experiences for each implementation. You'll partner with clients to understand business needs, gather and document requirements, facilitate workshops, and help clients develop the skills and confidence to successfully use WorkForce Software solutions.
Implement WorkForce Software Technologies: You'll analyze existing systems, business processes, interface requirements, and workforce management needs to design and implement effective solutions. You'll configure applications, support testing activities, lead data migration and system setup activities, and guide clients toward leading practices that maximize business value.
Lead Client Engagements:You'll manage customer expectations throughout the implementation lifecycle, provide project status updates, facilitate client meetings, document action items, and ensure project deliverables are completed on time, within budget, and aligned to agreed scope and quality standards.
Partner Internally: You'll collaborate closely with Sales, Project Management, Product, Support, and Delivery teams to ensure successful implementation outcomes. You'll support pre-sales activities, contribute to Statements of Work, and provide expertise throughout customer engagements.
Drive Successful Project Delivery: You'll lead testing efforts, evaluate issues and defects, troubleshoot complex problems, and coordinate resolution activities. You'll guide project teams, influence stakeholders, and take ownership of customer success through all phases of implementation and go-live.
Enable Continuous Improvement: You'll identify opportunities for process and product improvement based on customer feedback, maintain implementation documentation, share best practices, mentor team members, and continue building expertise in WorkForce Software solutions and workforce management processes.
TO SUCCEED IN THIS ROLE: Required Qualifications
2-4 Years experience in software implementations
Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
Experience working with Waterfall and/or Agile implementation methodologies.
Strong requirements gathering, business analysis, workshop facilitation, and client-facing consulting skills.
Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
Knowledge of software implementation lifecycles, project delivery practices, and testing methodologies.
Ability to manage multiple priorities and client engagements in a fast-paced environment.
Demonstrated problem-solving skills and ability to adapt quickly to changing business requirements.
Potential international travel as required.(Updated per request.)
Associates located near an ADP or WorkForce Software office are expected to follow the ADP Hybrid Working Model.
BONUS POINTS FOR THESE: Preferred Qualifications
Experience with Workforce Management, Time & Attendance, Scheduling, Leave Management, Payroll, or Human Capital Management solutions.
Experience leading enterprise-scale client implementations.
Experience writing SQL queries and analyzing data.
Experience providing application support for complex software systems.
Bachelor's degree or equivalent combination of education and relevant experience.
Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.
