The WorkForce Software (WFS) Implementation Department is the team responsible for delivering high-quality, on-time, and scalable implementations of WFS solutions across our global client portfolio. We are involved with the full life cycle from sales engagement to successful delivery and implementation of WFS products. Our departments mission is to ensure clients achieve measurable value quickly, supported by consistent methodology, strong governance, and technically skilled project teams.
Plan
Participate in project planning, kickoff activities, and implementation readiness discussions.
Partner with project managers and stakeholders to establish project goals, timelines, and delivery expectations.
Provide effort estimates, status updates, and risk identification throughout the project lifecycle.
Facilitate workshops and discovery sessions to gather, analyze, and document customer business requirements.
Translate business needs into solution designs, process flows, and functional specifications.
Educate customers on workforce management best practices and recommend solution approaches aligned with their objectives.
Build
Work with WorkForce Software Technical Consultants to ensure that the solution build meets the requirements of the customer and enables efficient end-user processes.
Collaborate with cross-functional teams to support integrations, solution demonstrations, and project deliverables.
Ensure implementation activities adhere to established methodologies, standards, and documentation requirements.
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PRODUCT / TECHNICAL SKILLS / REQUIREMENTS
2-4 Years experience in software implementations.
Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions.
Strong communication skills both written and verbal.
Possesses basic problem-solving skills.
Knowledgeable of and understand common implementation principles and lifecycle.
Capability to exercise mature judgement.
Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
Ability to work on a dynamic, customer-focused team and establish excellent working relationships.
Demonstrates a strong desire to grow functionally and technically as a professional consultant.
Experience in implementing or training on a packaged software system or highly complex internally developed application.
Logical and technical mindset that can analyze problems and identify root causes.
Thrives in client-facing environment.
PREFFERED QUALIFICATIONS
Familiarity with, or background in HR, Payroll, or Workforce Management/Time and Attendance modules, considered a bonus.
Experience providing application support for complex software systems, preferred
Experience or ability to read/write SQL and write simple queries.
Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.
