Job Description

Standort: Alexandria

Fachbereich: IT Service & Support

Karrierelevel: Graduates & young professionals

Consultant Enduser Support

What makes your job exciting

• First point of contact for operational inquiries
• Installation and commissioning of new client hard-/software (for company-owned notebooks, smartphones, tablets and location printers)
• Troubleshooting, diagnosis and fault clearance for hardware and software problems
• Administration of user accounts and authorizations
• Support with updates of device drivers, firmware versions, etc.
• User management via IDM (Identity Management)
• Operational AP for network requests or problems at the Istanbul location
• Ordering and managing hardware for the Istanbul location
• Documenting support cases and their solutions
• Direct and close cooperation with Group IT, IT & A and other departments on topics where we cannot always provide direct support but can efficiently contribute

Your Talents

• Experience in working with a ticket system or in support
• IT and ERP software knowledge
• Strong customer orientation and persuasiveness
• Good German and good English skills

What awaits you:

• Challenging and varying assignments with world market leaders and hidden champions
• Vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts
• Autonomy, flexibility in your daily work
• Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
• Secure role in a friendly, open-minded, and committed team
• Attractive salary package; social insurance and private medical insurance
• 40 hours per week following the Egyptian vacation system, weekend on Friday & Saturday

We look forward receiving your online application!