Job Description

• Lead the implementation, configuration, deployment, and support of cyber security solutions for clients
• Conduct comprehensive assessments of deployed systems to ensure optimal performance and security effectiveness
• Provide ongoing technical support and troubleshooting for cyber security solutions
• Monitor and analyze security events, incidents, and system performance to identify risks and improvements
• Collaborate with clients to ensure the successful adoption and utilization of implemented solutions
• Deliver training sessions and provide knowledge transfer to client teams on deployed security technologies
• Work closely with internal delivery and engineering teams to resolve complex technical issues
• Perform periodic security reviews, audits, and health checks to identify vulnerabilities and recommend enhancements
• Assist in incident response activities, including investigation, containment, and remediation
• Maintain documentation of system configurations, processes, and client environments
• Stay up to date with emerging cyber security threats, technologies, and best practices
• Provide feedback to product and pre-sales teams based on client experiences and operational challenges
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention
• Provide escalation support for complex customer issues and ensure timely resolution
• Provide expert guidance and recommendations on cyber security best practices
• Collaborate with internal teams to continuously improve cyber security offerings
• Undertake any other tasks requested by the team lead

Person Specification

• Bachelor's degree in Cyber Security, IT, Engineering, or a related field
• Minimum 5 years of experience in cyber security, preferably with consulting or post-sales exposure
• Proven experience in conducting security assessments and implementing solutions
• Familiarity with security tools and technologies such as firewalls, intrusion detection/prevention systems, load balancers, and vulnerability scanners
• Strong analytical, problem-solving and troubleshooting skills
• Strong communication skills with the ability to interact with both technical and non-technical stakeholders
• Ability to work independently as well as collaboratively within teams
• Proven ability to manage client relationships and deliver high-quality post-sales support
• Vendor certifications such as Check Point (CCSE, CCSM, CCTE), Palo Alto (PCNSE), F5 Certifications, and Imperva Certifications
• Demonstrated ability to handle escalations and support post-sales operations
• Willingness to continuously learn and stay updated with emerging cyber security trends and technologies