KPMG Ukraine

Consultant – Customer Transformation -Pune

KPMG Ukraine  •  Pune, IN (Onsite)  •  3 months ago
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Job Description

The professional in this position is expected to execute Customer Advisory projects and must have experience in customer experience management, customer journey design mapping, marketing, sales, ecommerce & service transformationHave strong expertise in conducting end-to-end business transformation projects including, 'as-is' to 'to-be' assessment, future stateConduct in-depth analysis and interpretation of clients' business data, processes, and challenges to identify opportunities for improvement and develop actionable insights.Develop strategic recommendations, business cases, and implementation roadmaps for clients based on industry best practices and cutting-edge methodologies.Collaborate with the internal team, including subject matter experts, business analysts, and technology professionals, to ensure the effective delivery of services.Support clients in the execution of recommended solutions; assist with change management, communications, training, and project management as needed.Should have excellent communication skills and prior experience of interacting independently with global stakeholders MBA in Finance from Tier 1 / 2 CollegeOverall experience of about 2  – 7 YearsEffective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models - to define current state maps (blueprinting), transformation strategy and executionStrong customer service orientation including demonstrated issue resolution and relationship management skills
KPMG Ukraine

About KPMG Ukraine

KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.

KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.

Офіси компанії знаходяться у Києві та Львові.

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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.

KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.

In Ukraine KPMG has its offices in Kyiv and Lviv.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Kyiv, UA
Year Founded
1992
Website
kpmg.com
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