Job Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Challenge yourself to turn data‑led insights into measurable outcomes for Qantas Business Rewards customers
• Together we’ll achieve sustained engagement and revenue growth by converting opportunities into Qantas‑first travel choices
• Fixed term (6 month), full‑time, based at Qantas Campus, Mascot

At Qantas, we are constantly planning for tomorrow, leveraging innovation to stay responsive and relevant in an ever‑evolving industry. As a Qantas employee, you’re already helping us embody the Spirit of Australia each day. In this role, you’ll have the opportunity to showcase that Spirit in new and exciting ways – while taking your career to new heights. Our customers remain at the heart of everything we do. We challenge ourselves to reimagine the experience, build trust, and create meaningful connections, ensuring every interaction feels like home no matter where they are.

Qantas Business Rewards helps Australian businesses turn travel and everyday spend into meaningful value. Members earn Qantas Points on eligible flights and with a wide network of partners, enjoy savings on travel and lounge access, and access exclusive offers. Points can be redeemed for flights, upgrades and more, benefiting both the business and its people. Backed by a team focused on data‑driven engagement and insight, QBR makes business travel smarter and more rewarding.

As a Consultant, Customer Engagement, you’ll be conducting outbound B2B phone calls with Qantas Business Rewards customers to drive spend and engagement, using data insights to uncover opportunities and influence Qantas‑first travel choices. You’ll champion the program’s value, connect customers with tailored offers and products, and monitor results to keep engagement strong. This role also helps businesses navigate the Qantas ecosystem and share market intelligence to shape future investment.

You’ll have:

• 3–5 years’ experience in an outbound telephone sales or account management role.
• A proven record of achieving sales and performance targets.
• Developed negotiation, communication, and influencing skills.
• Excellent written and verbal communication with strong attention to detail.
• Commercial acumen and ability to interpret and act on data insights.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Experience with CRM reporting and database management (Salesforce desirable).
• Proven ability to build and maintain strong customer relationships.
• Strong organisational skills and ability to manage multiple priorities.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: Tuesday 23rd June, 2026

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.