Experience

3-5 Years

ROLE AND RESPONSIBILITIES:

• Handle day-to-day MACD (Moves, Adds, Changes, Deletions).
• Troubleshoot basic user-level telephony and connectivity issues.
• Monitor voice infrastructure health and generate reports.
• Maintain inventory of IP phones and licenses.
• Assist senior engineers in system patching and maintenance.
• Design and implement complex dial plans and call routing matrixes.
• Lead troubleshooting efforts for high-priority voice outages.
• Manage firmware upgrades, system patches, and backup schedules.
• Mentor junior engineers and document standard operating procedures.
• Interface with telecom carriers to resolve SIP trunk issues.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelor’s degree.
• CCNP Collaboration (Cisco Certified Network Professional) required.
• ITIL v4 Foundation Certified
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply

PREFERRED SKILLS:

• Knowledge of analog voice ports (FXS/FXO) and T1/E1 PRI circuits.

BEHAVIORAL ATTRIBUTES:

• Problem Solver: Demonstrates strong analytical skills during complex system outages.
• Ownership: Takes full accountability for assigned infrastructure projects.
• Adaptability: Thrives in fast-paced environments with shifting priorities.

Required Technical/ Functional Competencies

PRIMARY SKILLS
• Cisco Unified Communications Manager (CUCM) administration.
• Cisco Unity Connection (CUC) voicemail configuration.
• IP phone registration and troubleshooting.
• Basic understanding of SIP and H.323 protocols.
• Knowledge of LAN/WAN networking basics.
• Advanced deployment of CUCM, CUC, and IM&P.
• Configuration of Cisco Expressways (CUBE, Expressway-C/E) for MRA.
• Deep knowledge of SIP trunking, dial plans, and call routing.
• Troubleshooting via RTMT, Wireshark, and Cisco DNA Center.
• Voice gateway configuration (MGCP, H.323, SIP) on Cisco ISRs.
• Fluent in English, in both oral and written communication
• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS:

• Cisco Unified IM and Presence (IM&P).
• Experience with Cisco Webex App integration.
• Basic knowledge of voice gateways (ISR).
• Cisco Unified Contact Center Express (UCCX) scripting.
• Automation using Python or Cisco AXL APIs.
• Experience with Microsoft Teams Direct Routing integration.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications