Job Description

What You’ll Do:

Social Security Operations (Spain)

• Manage and process Social Security requests for Spanish clients.
• Prepare and submit declarations for:
• Sick leave, accidents, maternity/paternity leave.
• Employee transfers (company/branch), suspensions, retirements.
• Strikes and hiring/termination events.
• Generate and send debt certificates and employee reports (weekly/monthly).
• Handle shift changes (part-time/full-time) and working time updates.
• Resolve complex cases using SAP related to Spanish Social Security.

Support:

• Provide support to the French and Portuguese social security teams during peak activity periods

RPA Controller Responsibilities

• Monitor and ensure smooth functioning of automation robots.
• Maintain and update Process Definition Documents (PDD).
• Liaise with the RPA support team in India for troubleshooting.

Client-Facing Engagement

• Internal: Collaborate with Tier 2 and RPA teams.
• External: Own end-to-end client interactions and coordinate with Spanish Social Security organizations.

What You Bring:

• Fluency in Spanish and English
• Strong knowledge of Spanish Social Security regulations and procedures.
• Experience with SAP and RPA tools is a plus.
• Excellent communication and organizational skills.
• Ability to manage multiple client relationships and deliver high-quality service.