Job Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

The Consultant is responsible for managing client strategy and project plans, including deliverables. This role involves leading the team's annual execution of core work, ensuring client satisfaction, and providing benefit opportunities for client expansion. The Consultant will partner with the Managing Consultant and Producer to ensure account success and will focus on growing current clients while absorbing new clients into their book. The ideal candidate will bring extensive industry knowledge, thought leadership, and a proactive approach to client engagement.

Key Responsibilities:

• Client Management
  • Responsible for ongoing client satisfaction. Ensure clients receive timely and effective solutions to their needs, fostering long-term relationships.
  • Be accountable to retain clients, ensuring their continued satisfaction and loyalty. Implement strategies to maintain high client retention rates and address any issues promptly.
  • Focus on growing current clients, ensuring their needs are met and identifying opportunities for expansion. Absorb new clients into the book, providing them with exceptional service and support.
  • Serve as the main strategic point of contact, addressing their needs and concerns. Provide clients with consistent and reliable support, ensuring their satisfaction and loyalty.

• Strategic Planning
  • Take charge of accounts within the book of business, making strategic decisions to optimize benefits for clients. Develop and implement innovative strategies to enhance client benefits and satisfaction.
  • Identify and drive opportunities for client expansion, exploring new benefit options and solutions. Proactively seek ways to enhance client offerings and add value to their benefit plans.

• Financial Management
  • Be responsible for managing a book of $500k-5 million dollars of annual revenue. Ensure financial targets are met and optimize revenue streams through effective client management.

• Team Collaboration
  • Collaborating with the Account Manager Team on annual execution of core work, ensuring all deliverables are met.
  • Coordinate and oversee the completion of key projects and initiatives throughout the year.
  • Collaborate closely with the Managing Consultant and Producer to ensure the success of each account. Work together to align strategies and goals, ensuring seamless service delivery.

• Industry Knowledge
  • Stay informed about industry trends, new strategies, and cutting-edge solutions. Continuously update knowledge to provide clients with the latest and most effective benefit options.
  • Provide thought leadership and innovative solutions to clients, positioning the company as a leader in the industry. Share insights and expertise to help clients navigate complex benefit landscapes.

Knowledge, Skills, and/or Abilities:

• Strong understanding of benefits administration, industry trends, and carrier products and services.
• Proven ability to manage client relationships and anticipate client needs.
• Excellent communication skills, both written and oral.
• Advanced Excel and PowerPoint skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Passion for developing and building strength and capabilities in a team.

Education and/or Experience:

• 6+ years of experience in employee benefits or a related field.
• Preferably a bachelor's degree.

Certificates, Licenses, Registration:

• Life & Health Insurance License

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $56,000 to $132,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.